# Teammate

**Company**: TaskUs
**Location**: Taipei, Taiwan
**Category**: Customer Service

**Apply**: https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Taipei-Taiwan/Teammate_R_2303_1850?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_3898ac82-75c

## Description

We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world – that’s what it takes to get there.

As a Teammate, you will receive inbound and/or place outbound calls. You will provide accurate and timely responses for inquiries coming through email and live chat support channels. You will filter content from the client’s website. You will also perform data and research functions. You will provide support through known basic troubleshooting techniques. You will also manage and resolve customer complaints. You will identify and escalate priority issues. You will route calls to the appropriate resource, when necessary and also document all information on customer interaction according to standard operating procedures.

You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model.

Requirements: We need someone who’s willing to work on cyclical schedules. Have experience on phone, email and live chat support? That’s definitely a plus! Meanwhile, you have experience in Customer Service, Sales, Billing, Collections and Technical Support? Even better!

We’re looking for someone who has strong verbal and written communication and comprehension skills. Someone who’s computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office and Google applications. Can you type at least 30 WPM for voice and 35 WPM for Non-Voice campaigns? That’s what we need!

We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who’s resourceful, able to multitask and has high attention to details will be a great addition to the team.

If you’re someone who’s self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you.

## Skills

### Required
- Windows OS
- Apple OS X
- Microsoft Office
- Google applications
- problem solving
- critical thinking
- communication skills

### Nice to have
- phone support
- email support
- live chat support
- Customer Service
- Sales
- Billing
- Collections
- Technical Support

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Source: [Apply at taskus.wd1.myworkdayjobs.com](https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Taipei-Taiwan/Teammate_R_2303_1850?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)