# Sr. Software Engineer, AI-Native Operations Platform **Company**: Electronic Arts **Location**: Hyderabad, Telangana **Work arrangement**: hybrid **Experience**: senior **Job type**: full-time **Category**: Engineering **Industry**: Technology **Ticker**: EA **Wikidata**: https://www.wikidata.org/wiki/Q173941 **Apply**: https://jobs.ea.com/en_US/careers/JobDetail/Sr-Software-Engineer-AI-Native-Operations-Platform/215712?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_3885f845-a9a ## Description Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen. We are hiring a Sr Software Engineer, AI-Native Operations Platform to technically own and scale GameKit Assistant and the broader AI operations platform. This is a global technical leadership role based in India. The Sr Software Engineer will own architecture, engineering standards, roadmap sequencing, technical delivery outcomes, and mentorship across globally distributed teams. We seek a seasoned, hands-on technical lead with a background in architecting high-scale backend environments and complex distributed systems. You possess direct production experience with Generative AI and understand that an effective assistant demands more than precision,it must be performant, user-centric, secure, and built upon a foundation of operational trust. ## Key Responsibilities - Own the architecture and technical roadmap for GameKit Assistant and EA’s AI-native operations platform. - Build scalable platform capabilities across conversational support, knowledge operations, workflow automation, incident orchestration, evaluation, and service intelligence. - Improve the Slack assistant experience so responses are concise, contextual, actionable, and low-noise. - Lead production AI capabilities including RAG, hybrid search, LLM evaluation, prompt/version management, guardrails, observability, and hallucination detection. - Design reliable backend systems and integrations across Slack, Jira, PagerDuty, GitLab, Perforce, Shift, JaaS, TestRail, Grafana, AKS, PostgreSQL, and Azure AI services. - Establish engineering standards for architecture, service reliability, action safety, observability, release quality, and incident readiness. - Mentor engineers through design reviews, code reviews, debugging, technical guidance, and hands-on leadership. - Convert operational friction, support patterns, and platform signals into reusable automation and intelligence capabilities. ## Required Qualifications - 15+ years of software engineering experience building and operating large-scale backend platforms, distributed systems, developer platforms, automation platforms, or enterprise internal tools. - Strong hands-on engineering experience in Python, Java, Go, Scala, or similar backend languages. Python experience is preferred. - Practical production experience with Generative AI, RAG, LLM integrations, vector search, evaluation pipelines, guardrails, observability, and AI-enabled workflow automation. - Deep experience with Kubernetes, APIs, event-driven systems, queues, databases, caching, CI/CD, telemetry, distributed tracing, and production operations. - Strong understanding of reliability patterns such as retries, idempotency, rate limits, circuit breakers, async processing, failure isolation, rollout safety, and incident response. - Experience designing integrations across enterprise platforms with strong attention to identity, permissions, auditability, security, operational safety, and user impact. - Ability to influence technical direction, mentor engineers, review complex designs, challenge weak assumptions, and drive delivery across globally distributed teams. - Excellent technical writing, communication, and stakeholder influence skills. - Master’s degree or a Doctorate in Computer Science, Engineering, or a related technical field, or equivalent practical experience. ## Preferred Qualifications - Experience in platform engineering, developer productivity, SRE, cloud infrastructure, enterprise automation, internal developer platforms, payments, large-scale SaaS, or high-throughput consumer technology environments. - Experience building AI-enabled support systems, workflow orchestration platforms, incident response tooling, knowledge platforms, service intelligence capabilities, or developer-facing assistants. - Experience with Slack apps, conversational UX, support automation, ticketing workflows, incident workflows, human-in-the-loop systems, or action-based assistants. - Experience with Azure, AKS, Azure OpenAI, Azure AI Search, Azure Blob Storage, PostgreSQL, Grafana, ArgoCD, GitLab, PagerDuty, or similar enterprise platform technologies. - Experience working with globally distributed engineering teams across India, North America, and Europe. - Strong ability to simplify complex systems, challenge weak designs, and mentor engineers without becoming a bottleneck. ## Skills ### Required - Python - Java - Go - Scala - Kubernetes - APIs - event-driven systems - queues - databases - caching - CI/CD - telemetry - distributed tracing - production operations - Generative AI - RAG - LLM integrations - vector search - evaluation pipelines - guardrails - observability - AI-enabled workflow automation ### Nice to have - platform engineering - developer productivity - SRE - cloud infrastructure - enterprise automation - internal developer platforms - payments - large-scale SaaS - high-throughput consumer technology environments - Slack apps - conversational UX - support automation - ticketing workflows - incident workflows - human-in-the-loop systems - action-based assistants - Azure - AKS - Azure OpenAI - Azure AI Search - Azure Blob Storage - PostgreSQL - Grafana - ArgoCD - GitLab - PagerDuty --- Source: [Apply at jobs.ea.com](https://jobs.ea.com/en_US/careers/JobDetail/Sr-Software-Engineer-AI-Native-Operations-Platform/215712?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)