# Globalize Portfolio Director

**Company**: Keywords Studios
**Location**: Tokyo
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q64141679

**Apply**: https://apply.workable.com/j/7659F8078A
**Canonical**: https://yubhub.co/jobs/job_380076bd-40e

## Description

Job Summary

The Globalize Portfolio Director will report to the Globalize Client Portfolio and Delivery Director and be responsible for developing and implementing a Globalize Post Production Platform strategy for an assigned client portfolio. The post holder needs experience of working with international clients and be sensitive to different cultural norms.

Responsibilities

- Aligned with the Globalize strategy, the Globalize Portfolio Director will set out the strategy and objectives for organic and inorganic growth within their assigned Portfolio.

- The Globalize Portfolio Director will be commercially aware and data-driven, thinking out of the box where needed and have a good understanding of the strengths and weaknesses of different offerings.

- The Globalize Portfolio Director has global responsibility for the financial performance of their portfolio, its growth and profitability.

- Ensure smooth daily operations across multiple functions and regions.

- Develop and implement operational strategies to achieve company goals.

- Ensure all operations comply with legal, health, safety, and regulatory requirements.

- Identify and address any operational risks within the portfolio.

- Implement measures to safeguard assets, reputation, and operational integrity.

- Monitor and evaluate the performance of portfolio operations to ensure efficiency and quality standards are met.

- Identify and implement strategies for cost optimization, project margins improvement, increase internal utilization and risk mitigation for their portfolio.

- Drive optimization changes in the portfolio to improve operational efficiency, quality, service and profitability.

- Partner with the Globalize Products, Offers, Solutions & Implementation (POSI) team and Client Partners in Global Sales to proactively identify and deliver growth opportunities and revenue retention strategies within assigned portfolio.

- Constantly monitor and meet profitability and internal utilization KPIs.

- Ensure KPIs are defined and met by their reporting teams.

- Lead agreed strategies to improve Employee Retention, Engagement and Satisfaction.

- Contribute to the improvement of the customers’ satisfaction.

- Accountable for ensuring Correction and Preventive Action process is triggered and followed through until client complaint resolution is achieved.

- The clients’ and production teams’ senior escalation point for the owned portfolio.

- Ensure optimal team’s performance and implement performance strategies when necessary.

- Ensure teams follow all company policies.

- Collaborate with the Globalize Financial and Commercial Performance Director in all topics related to commercial and financial reporting, budgeting and forecasting.

- Coordinate and agree client pricing strategies with the Globalize Products, Offers, Solutions & Implementation Director.

- Contribute to Globalize Transformation initiatives and projects in line with the Globalize 3.0 agenda.

Requirements

- 10+ years of experience in client/professional services environments in multi-million dollar portfolios across Gaming/Tech/Entertainment industries.

- 10+ years of experience managing large globally diverse teams in a matrix management environment.

- Preferably educated to Degree Level.

- Experience in the Games industry is an advantage.

- Excellent English written, verbal and interpersonal communication skills.

- Any Asian languages would be a plus.

## Skills

### Required
- client/professional services environments
- multi-million dollar portfolios
- Gaming/Tech/Entertainment industries
- matrix management environment
- Degree Level
- Games industry
- English written, verbal and interpersonal communication skills
- Asian languages

### Nice to have
- Excellent English written, verbal and interpersonal communication skills
- Any Asian languages