# Empfangsmitarbeiter (m/w/d)

**Company**: Accor
**Location**: Winterthur
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/Accor/744000145530724-empfangsmitarbeiter-m-w-d-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/empfangsmitarbeiter-m-w-d-37f57f3c-c54/

## Description

Join our dynamic reception team in Winterthur!

We are looking for a motivated and engaging individual to work at our ibis and ibis budget hotels. As a Receptionist, you will be the first point of contact for our guests, providing a warm welcome and ensuring they have a comfortable stay.

**Responsibilities:**

- Provide a warm and friendly welcome to our national and international guests

- Conduct check-ins and check-outs independently

- Handle reservations and reservation requests

- Manage guest accounts and billing

- Actively promote our customer loyalty program

- Respond to guest inquiries and provide information about our hotels and the region

- Support your colleagues in the daily reception operations

- Assist with cash handling and end-of-day procedures

- Work flexible hours, including mornings, evenings, and weekends

- Oversee the hotel bar and provide snack service

- Maintain a professional and friendly demeanor at all times

**Requirements:**

- Previous experience in a reception or similar role in a hotel

- Fluent German and good English skills

- Additional language skills are a plus

- Strong customer service orientation

- Independent and reliable work style

- Motivation, flexibility, and willingness to work varied shifts

- Team player with excellent communication skills

- Professional appearance and demeanor

- Experience with hotel management systems is desirable

**What we offer:**

- A varied and responsible role in two different hotel concepts

- A young, motivated, and collegial team

- Direct contact with guests from around the world

- Opportunities for personal growth and development within one of the world's largest hotel chains

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- German
- English
- customer service
- hotel management

### Nice to have
- additional languages
- hotel management systems

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Accor/744000145530724-empfangsmitarbeiter-m-w-d-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)