# Software Engineering Manager **Company**: Moonpig Group **Location**: London **Work arrangement**: hybrid **Experience**: senior **Job type**: Permanent **Salary**: Competitive Salary **Category**: Engineering **Industry**: Technology **Apply**: https://jobs.lever.co/moonpig/e76c2132-f916-46fc-b786-c778540e90d2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_37dbfbf1-449 ## Description We're the Moonpig Group – home to Moonpig, Greetz, Red Letter Days and Buyagift – and we're on a mission to make people feel loved, celebrated and remembered. We're looking for a Software Engineering Manager to lead our Reminders engineering team at Moonpig. This is a hands-on, hybrid role based in London or Manchester, with 1–2 days per week in the office. ## Responsibilities: - Jointly own the direction and outcomes of Reminders with Product, balancing customer and business goals with engineering opportunities, constraints and long-term technical needs. - Build a strong Product-Engineering partnership where engineers contribute to discovery, problem definition, prioritisation, solution shaping and evaluating outcomes. - Develop a deep understanding of the Reminders domain, including CRM-backed targeting, customer-facing full-stack experiences and opportunities to make greater use of personalisation. - Stay hands-on and close to the technology, contributing code to Production where appropriate while enabling the team to own critical-path delivery. - Facilitate technical discussions and collaborative engineering sessions, helping the team reach well-reasoned decisions without becoming the default decision-maker. - Encourage healthy technical debate, drawing out different perspectives and helping the team navigate strong opinions or disagreement based on evidence and merit. - Promote pragmatic engineering practices and simple solutions, including sensible build-versus-reuse decisions. - Own engineering delivery across estimation, planning, sequencing, dependencies, risks and clear communication of progress, using relevant metrics to support sustainable and predictable delivery. - Balance customer and business value with maintainability, reliability and technical quality, including sustainable management of technical debt, automated testing and appropriate technical documentation. - Champion strong engineering practices, including collaborative programming, testing approaches such as TDD, CI/CD and production ownership. - Ensure strong observability and operational health, with useful code-quality and Production metrics, appropriate KPIs, well-calibrated alarms and clear ownership of actions following incidents and PIRs. - Build relationships across Moonpig and make effective use of capabilities in Data Science, CRM, platform and other engineering teams to improve personalisation, reduce complexity and manage dependencies. - Use customer, product and engineering data, alongside experimentation where appropriate, to evaluate outcomes and identify opportunities. - Ensure the Reminders area meets relevant privacy, data protection, security and legal requirements, working with specialists including our DPO, Legal and Security teams. - Line manage three permanent engineers and support the effective integration of one contractor, setting clear expectations and creating a high-performing team environment. - Coach and develop engineers through regular 1:1s, timely feedback, development plans, performance reviews and active mentoring. - Own hiring and capability planning, identifying where the team needs to develop or add skills and capacity. - Grow technical leadership throughout the team rather than concentrating technical authority with the Engineering Manager. - Create an inclusive and psychologically safe engineering culture where people can challenge ideas, learn from failure, share feedback and celebrate progress. - Represent the team with technical and non-technical stakeholders, creating clarity around priorities, decisions, risks, trade-offs and dependencies. ## Requirements: - Experience leading software engineers as an Engineering Manager or in a comparable people-leadership role. - Strong coaching instincts, with experience helping engineers develop their judgement, autonomy and impact. - Engineering expertise at around mid-to-senior Engineer level, with enough technical depth to contribute code and engage confidently in full-stack, cloud, architecture and operational conversations. - Ability to flex between technical leadership and facilitation , knowing when to offer a view, when to challenge and when to create space for others. - Strong understanding of engineering practices such as TDD, collaborative programming, automated testing, CI/CD and production ownership. ## Tech Environment: - Modern backend and full-stack software development, with Node.js/TypeScript and C#/.NET used within Moonpig. - React, GraphQL and .NET Core across our wider web and API environment. - AWS and serverless cloud technologies. - Terraform for infrastructure as code. - GitHub/GitLab and CI/CD. - Grafana, AWS CloudWatch and other observability and monitoring tooling. ## Skills ### Required - Node.js - TypeScript - C# - .NET - React - GraphQL - AWS - Terraform - GitHub - GitLab - CI/CD - Grafana - CloudWatch ### Nice to have - ecommerce - CRM - customer engagement - retention - reminders - personalisation - experimentation - A/B testing - Data Science - machine-learning --- Source: [Apply at jobs.lever.co](https://jobs.lever.co/moonpig/e76c2132-f916-46fc-b786-c778540e90d2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)