# Partnerships Team Lead

**Company**: Aviva Canada
**Location**: Markham
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $150,000 to $180,000
**Category**: Insurance
**Industry**: Insurance

**Apply**: https://aviva.wd1.myworkdayjobs.com/en-US/External/job/Markham/AVP--Corporate-Partnershios_R-175200?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/partnerships-team-lead-37c6b25b-33e/

## Description

We are seeking an exceptional leader to join our Partnerships Team at Aviva Canada. You will play a critical role in evolving our partnerships and driving performance in the services provided to customers.

**Key Responsibilities:**

- Drive performance in services provided to customers on behalf of partnerships

- Chair the joint Operational Performance Forum for partnerships

- Lead the Service Improvement Program across Claims, Underwriting, Billing, and Technology

- Drive continuous improvement in underwriting and technical capability of Sales Advisors

- Develop a compelling customer service proposition across partnerships

- Lead a matrix team of service leaders to ensure effective service delivery

- Act as the primary point of escalation for service issues between Aviva and partners

- Develop new service propositions and grow efficiency

- Ensure partners and Aviva meet contractual commitments

**Requirements:**

- 5-7+ years of experience in the property and casualty insurance industry

- Experience in an operational sales and servicing environment

- Exposure to Claims is an asset

- Strong relationship and expectation management skills

- Ability to influence and motivate multi-disciplinary teams

- Effective change management skills and tools

- Strong oral and written communication skills

**What We Offer:**

- Salary range: $150,000 to $180,000

- Hybrid flexible work model

- Outstanding career development opportunities

- Professional development education support

- Competitive vacation package

- Employee-driven programs focused on diversity and inclusion

- Corporate wellness programs

- Employee discount on home and auto insurance

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## Skills

### Required
- service principles
- relationship management
- change management
- communication skills
- influence and motivation

### Nice to have
- Claims experience

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Source: [Apply at aviva.wd1.myworkdayjobs.com](https://aviva.wd1.myworkdayjobs.com/en-US/External/job/Markham/AVP--Corporate-Partnershios_R-175200?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)