# Associate Director, Operations Transformation

**Company**: AIA
**Location**: Hong Kong, HK
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Finance
**Wikidata**: https://www.wikidata.org/wiki/Q30255387

**Apply**: https://aia.wd3.myworkdayjobs.com/en-US/External/job/Hong-Kong-HK-AIA-Hong-Kong--Macau/Associate-Director--Operations-Transformation_JR-65726?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_37b8a8f4-9c2

## Description

This is a senior leadership role accountable for end-to-end Operations Transformation delivery through structured program and project management, digital enablement, backend applications, and strategic execution.

The role owns the planning, governance, and execution of transformation programs and project portfolios, ensuring initiatives are delivered on time, within scope, and with measurable business value.

Responsibilities:

- Leads enterprise-level strategic and corporate planning to deliver Operations, Transformation and Digitalization objectives

- Owns program and project portfolio management for Operations Transformation initiatives

- Drives the implementation of Services & Operations transformation initiatives

- Establishes and governs project and program delivery frameworks

- Leads the full project lifecycle across multiple workstreams

- Formulates, governs, and continuously enhances the Quality Assurance (QA) framework

- Applies a strategic, corporate-level mindset, advising senior management on transformation priorities

- Identifies opportunities to adopt new technologies, tools, and market practices

- Evaluates end-to-end business processes, identifies delivery gaps or inefficiencies, and develops practical solutions

- Builds and leads a high-performance, delivery-oriented team culture

- Acts as a senior delivery partner to business units, IT, PSM, OSS, and external vendors

- Oversees capability development, training, and competency uplift for team members

Requirements:

- University degree holder with minimum 8 years of working experience in a life insurance company or related consultancy

- Strategic and corporate thinking mindset, accountable with a strong sense of customer centricity

- Team player, strong leadership and team building skill

- Proficient communication, interpersonal, relationship and stakeholder management skills

- Excellent analytical and problem-solving skills

- Excellent command of spoken/written English and Chinese (Cantonese and Mandarin)

## Skills

### Required
- project management
- strategic planning
- digital enablement
- backend applications
- leadership
- team management
- communication
- analytical skills

---

Source: [Apply at aia.wd3.myworkdayjobs.com](https://aia.wd3.myworkdayjobs.com/en-US/External/job/Hong-Kong-HK-AIA-Hong-Kong--Macau/Associate-Director--Operations-Transformation_JR-65726?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)