# Manager I, Technical Support Engineering

**Company**: Datadog
**Location**: Seoul
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/datadog/jobs/8014851?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_37ade040-ca0

## Description

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful.

You will manage, develop, and mentor a fast-paced team of Support Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into the 1000+ integrations that Datadog works with.

Key responsibilities include:

- Ensuring successful onboarding of new Support Engineers

- Helping triage Support Engineering queues and working with Product and Engineering on urgent matters

- Reviewing and helping prioritize Support Engineering escalations, and following up with customers in Korea

- Dispatching customer requests throughout the day as part of a queue rotation schedule

- Overseeing demo training and assisting in demo certification

- Assisting with incident response during outages/incidents, communicating with customers and providing internal teams with information

- Building out documentation and knowledge base articles for various technologies

To be successful in this role, you should:

- Be passionate about people management and/or mentorship with a minimum of 3 years of experience leading a team

- Be curious, self-motivated, detail-attentive, and have a desire for continuous learning

- Be a critical thinker who defaults to a client-centric approach

- Have some programming experience and basic knowledge of Linux

- Have business or native-level fluency in English and Korean (spoken and written)

- Be able to work a rotating schedule that requires weekend availability

We offer:

- Best-in-breed onboarding

- Generous global benefits

- Intra-departmental mentor and buddy program for in-house networking

- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)

- Continuous professional development, product training, and career pathing

- An inclusive company culture

## Skills

### Required
- Linux
- Korean
- English
- programming

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/datadog/jobs/8014851?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)