# Senior DevOps Support Engineer

**Company**: Buildkite
**Location**: United Kingdom, Ireland or Poland
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/buildkite/jobs/5415583008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_378f90b1-b2c

## Description

This is not your average Support Engineer role. You'll support Buildkite's enterprise customers by independently troubleshooting and resolving highly complex CI/CD, software, and infrastructure problems, collaborating directly with Software Engineering teams at places like Canva, Uber, and Airbnb to help unblock critical workflows.

You'll play a vital role in shaping the support team's evolution into a function that balances reactive and proactive work, spending half your time designing and implementing scalable tools, processes, and open source contributions that create a world-class customer experience.

This role is a perfect opportunity for a Software, DevOps, or Infrastructure expert who is customer obsessed and thrives on solving tough technical problems for some of the world's most innovative engineering teams.

**Responsibilities:**

- Independently resolve highly technical CI/CD, software, and infrastructure issues for enterprise customers

- Provide support through Slack, Zoom, Email, Plain, and Community Forum

- Lead customer-facing retrospectives and planning sessions to improve their Buildkite experience

- Identify opportunities to prevent future support issues and drive the design and implementation of proactive solutions

- Contribute to and maintain open source tools such as Bash plugins and Golang-based utilities

- Publish documentation updates and proactive communications that improve the customer journey

- Act as a voice for customers, ensuring their feedback shapes internal product and process improvements

- Own and improve support workflows, simplifying how the team operates and delivers

- Share learnings from customer work to strengthen alignment with Product and Engineering

- Mentor peers and foster an inclusive, supportive environment within the team

**Requirements:**

- Customer Centric Mindset – Deep commitment to delivering world-class support with empathy and patience

- Technical Expertise – Strong coding or scripting ability with experience in Bash, Ruby on Rails, or Golang

- DevOps and Cloud Knowledge – Solid experience with CI/CD tools and platforms including Linux, AWS, GCP, Azure, Terraform, and Kubernetes

- Problem Solving Skills – Confident in independently tackling complex technical issues and guiding customers to solutions

- Autonomous and Proactive – Able to work independently, identify opportunities early, and take initiative to drive meaningful improvements

- Excellent Communication – Skilled at articulating technical detail clearly to customers and internal teams across distributed environments

**Benefits:**

- 20 days paid annual leave plus 10 days sick & carer's leave

- An ongoing remote-work allowance to help you do your best work

- Retirement and health coverage (based on your region)

- 16 weeks paid parental leave for primary carers (6 weeks for secondary)

- Confidential EAP & mental health support

- Support for learning and growth – with time and budget for conferences, courses, and coaching

- Flexibility to work from anywhere in the world for up to 6 weeks a year

## Skills

### Required
- Bash
- Ruby on Rails
- Golang
- Linux
- AWS
- GCP
- Azure
- Terraform
- Kubernetes
- CI/CD

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/buildkite/jobs/5415583008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)