# Air Export Agent

**Company**: Expeditors
**Location**: Hebron, KY
**Experience**: entry
**Job type**: full-time
**Category**: Logistics & Supply Chain

**Apply**: https://jobs.smartrecruiters.com/Expeditors/744000158132710-air-export-agent-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/air-export-agent-378d215e-9d7/

## Description

We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round.

Scope of Position: Assist Manager and Supervisor with all aspects of the Air Export Department, while ensuring the proper and timely movement of freight, while providing an exceptional customer service.

Responsibilities:

- Ensure smooth and timely freight process flow.

- Prepare various documents for international transportation.

- Coordinate and negotiate rates with contracted vendors in procuring space and services.

- Ensure accurate and timely client and vendors billing.

- Ensure accurate and timely data entry into the operating system.

- Interact with customers in arranging their international export shipments, meeting customer service standards.

- Meet compliance with regulations, internal policies, and procedures.

- Understand department process flow, constantly looking for areas of improved efficiency.

- Ensure all customers' standard operating procedures are followed.

- Work with the team on meeting KPI standards.

- Monitor shipment reports to ensure total customer satisfaction.

- Support overseas communications.

Support the supervisor in the following areas:

- Daily review of Stat 1 and operational reports.

- Audit files and work with the team on meeting operating process standards.

- Build and maintain strong relationships with vendors and customers.

- Evaluate vendors at defined intervals, focusing on areas of possible improvements.

Finances:

- Proactively work to maintain and monitor accounts payment within 30 days.

- Ensure company credit procedures are followed and utilized effectively.

- Accurate and timely billing of vendors and resolve accounting issues.

- Monitor accounts payable to vendors.

- Monitor intercompany accounting discrepancies.

Sales / Retention:

- Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing.

- Participate in the transition of new business/updates to existing business.

- Assist in retention calls and complete customer reviews.

People:

- Identify with manager/supervisor, develop, and mentor your No. 2.

- Support the supervisor where needed.

- Allocate workloads within the team to ensure smooth operations.

- Be a guide for the team - mentor agents.

- Ensure team meets company standards of 52 hours training per year per employee.

- Follow-up new hires training as per the company requirement standards.

Systems:

- Promote productivity tools.

- Be open to implementing new system changes and enhancements.

- Be involved and suggest system/process improvements.

Culture:

- Proactively promote the company's 10 cultural attributes.

QUALIFICATIONS:

- 2 years of industry-specific qualification.

- Good market and product knowledge.

- Effective interpersonal skills.

- Pro-active, strong organisational skills.

- Good computer skills (Excel, Word).

- Hazardous Materials certification (preferred).

- Fluent in English.

Reporting Structure: Air Export Supervisor

Additional Information: Expeditors offers excellent benefits:

- Paid Vacation, Holiday, Sick Time

- Health Plan: Medical

- Life Insurance

- Employee Stock Purchase Plan

- Training and Personnel Development Program

- Growth opportunities within the company

- Employee Referral Program Bonus

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## Skills

### Required
- English
- Excel
- Word
- Hazardous Materials certification

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Expeditors/744000158132710-air-export-agent-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)