# Legal/ Corporate Compliance Operations Associate

**Company**: Stripe
**Location**: N/A
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/stripe/jobs/8230274?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_378c6c56-9f3

## Description

Stripe is launching Stripe Delivery Centers, a global team to design, implement, and grow Stripe's operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements, and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe's growth.

Responsibilities:

- Review and validate reports of violations flagged by various agencies while ensuring compliance with law and regulatory boards.

- Support users' concerns and provide exceptional customer service.

- Analyze current processes and initiate changes aimed at scaling operations and enhancing user experience.

- Respond to reports submitted by legal and government entities via email.

- Collaborate closely with other Stripe teams to enhance product offerings and improve messaging around new products and features.

- Gather unique insights into how thousands of businesses using Stripe operate and scale.

- Gain a comprehensive understanding of Stripe's operations from the ground up and contribute to the organization's future impact.

- Play a key role in establishing a new team and fostering an operational culture at Stripe.

- Partner with global operations specialists or business process owners to manage critical workflows effectively.

Requirements:

- You have a user-first mindset and are energized by the challenge of solving difficult problems.

- You have 2-4 years of experience in customer support and technical support.

- You have excellent communication skills, both written and verbal.

- You excel in critical thinking and problem-solving.

- You might have close to 2-6 years of experience in customer service or internal/external user-facing operations.

- You enjoy learning about products and processes, you are an organized, self-starter with a passion for finding solutions to our user's challenges.

- You are able to identify opportunities to improve operational efficiency.

- You have a process-oriented mindset and ability to get things done.

- You enjoy working in an in-office environment with strong cross-team collaboration and support.

- You are able to prioritize and enjoy working in a dynamic space.

- You are humble and have a proven track record for working well across teams and with external partners.

Preferred qualifications:

- Prior experience or knowledge in user support.

- Prior experience in troubleshooting.

- Prior experience working on projects or process improvement initiatives.

## Skills

### Required
- customer support
- technical support
- communication
- critical thinking
- problem-solving
- process improvement

### Nice to have
- user support
- troubleshooting
- project management

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/stripe/jobs/8230274?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)