# IT Services Technician

**Company**: xAI
**Location**: Palo Alto, CA
**Work arrangement**: onsite
**Experience**: entry
**Job type**: full-time
**Salary**: $90,000 - $110,000 + Equity (USD hourly)
**Category**: IT
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q120599684

**Apply**: https://job-boards.greenhouse.io/xai/jobs/5033593007
**Canonical**: https://yubhub.co/jobs/job_37705a2d-4f9

## Description

We are seeking a motivated and detail-oriented IT Services Technician to join our dynamic IT team. This role provides first-line technical support to our Tutors Space, resolving basic IT issues, onboarding new employees, and escalating complex problems to specialist teams.

Responsibilities include:

- Providing first-line technical support via phone, email, or in-person for hardware, software, and network-related issues.

- Troubleshooting and resolving basic IT issues, including desktop, laptop, printer, and peripheral malfunctions.

- Assisting users with software installations, account setups, and password resets.

- Logging, tracking, and documenting all service requests in the ticketing system, ensuring timely resolution or escalation.

- Escalating unresolved issues to Level 2 or specialized teams with detailed documentation.

- Maintaining and updating IT knowledge base articles and self-service wikis for common issues.

- Performing routine maintenance tasks, such as software updates and system backups, as directed.

- Assisting with onboarding new employees, including setting up workstations and accounts.

- Adhering to company IT policies, procedures, and security protocols.

Basic qualifications include:

- High school diploma or equivalent; Associate’s degree in IT, Computer Science, or related field preferred.

- 0-2 years of experience in IT or a related field (entry-level candidates encouraged to apply).

- Basic understanding of Windows and macOS operating systems, Microsoft Office Suite, and common software applications.

- Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP).

- Strong communication and customer service skills to assist non-technical users effectively.

- Ability to prioritize tasks and manage time efficiently in a fast-paced environment.

Preferred skills and experience include:

- Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk) or IT service management tools.

- Basic knowledge of Active Directory and user account management.

- Willingness to learn and adapt to new technologies and processes.

Compensation and benefits include:

- $90,000 - $110,000 + Equity (USD hourly).

- Comprehensive medical, vision, and dental coverage.

- Access to a 401(k) retirement plan.

- Short & long-term disability insurance.

- Life insurance.

- Various other discounts and perks.

## Skills

### Required
- Windows
- macOS
- Microsoft Office Suite
- Hardware troubleshooting
- Networking concepts

### Nice to have
- Ticketing systems
- Active Directory
- User account management