# Customer Service Representative

**Company**: Evernorth Health Services
**Location**: United States Work at Home
**Work arrangement**: remote
**Job type**: full-time
**Salary**: $17.75 - $19 per hour
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/United-States-Work-at-Home/Customer-Service-Rep-Associate---Evernorth-Health-Services---Remote_26012782?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-service-representative-375d0e1f-b6e/

## Description

We are seeking a Customer Service Representative to join our Payer Solutions Operations team. As a member of this team, you will be responsible for responding to customers and providers related to products we service. You will handle precertification calls from HealthCare Professionals and Third-Party Administrator clients, as well as assist customers with provider verification.

Responsibilities:

- Handle incoming calls for precertification and status of providers in our network

- Maintain accurate records of precertification calls

- Respond to incoming fax and mail inquiries for precertification or provider status

- Handle web requests and emails from internal and external contacts

- Maintain call center statistics, including Average Speed of Answer, After Call Work, and Schedule Adherence

Qualifications:

- High School diploma or GED required

- 2-3 years of experience in a service operations environment, preferably in a call center

- Knowledge of Medical Coding and Billing

- Strong organizational and time management skills

- Strong written and verbal communication skills

- Ability to work in a fast-paced environment and manage multiple tasks

- 40 WPM typing speed

Benefits:

- Comprehensive health benefits, including medical, vision, dental, and well-being programs

- 401(k) plan

- Company-paid life insurance

- Tuition reimbursement

- Minimum of 18 days of paid time off per year

- Paid holidays and leaves of absence

Salary: $17.75 - $19 per hour, depending on experience and geographic location Bonus: Eligible to participate in an annual bonus plan

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## Skills

### Required
- Medical Coding and Billing
- MS applications
- problem-solving skills
- organizational skills
- time management skills
- written and verbal communication skills

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Source: [Apply at cigna.wd5.myworkdayjobs.com](https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/United-States-Work-at-Home/Customer-Service-Rep-Associate---Evernorth-Health-Services---Remote_26012782?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)