# Director, Billing to Cash

**Company**: PointClickCare
**Location**: Mississauga, ON
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $144,100 - $160,200
**Category**: Finance
**Industry**: Healthcare

**Apply**: https://jobs.lever.co/pointclickcare/b4a227cd-e023-4966-a809-6291b0061a85?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_375cf2bb-3b2

## Description

We are seeking a Director, Billing to Cash to lead our Billing to Cash team, supporting the full customer billing-to-cash lifecycle across our business units. The successful candidate will bring strong customer service and business-partner skills, leadership capability, and business acumen to support Order-to-Cash effectiveness.

Key Responsibilities:

- Oversee the effectiveness and efficiency of billing, collections, escalation management, and account resolution across the Accounts Receivable portfolio for all business units.

- Ensure the effectiveness of the cash application process to support accurate customer statements.

- Identify customer payment trends and develop strategic solutions to protect revenue and support cash collection targets.

- Drive collections efficiency through payment automation, including ACH adoption, and optimized billing frequency.

- Leverage systems, enhance processes, and break down silos to create a best-in-class Billing to Cash team.

- Develop and drive Key Performance Indicator reporting for management and internal teams to support working capital targets.

- Develop and implement a customer risk management framework, policies, and procedures to maximize cash flow and minimize bad debt risk.

- Serve as the Finance gatekeeper for extending credit to customers with poor payment history or elevated credit risk.

- Partner with Treasury to provide reliable cash flow forecasts.

- Partner with controllership and revenue accounting to support timely and accurate financial reporting and period-end close.

Required Skills & Qualifications:

- University education in a relevant discipline; Finance or Accounting preferred.

- 5+ years of experience leading teams of people managers.

- Ability to lead a high-volume Accounts Receivable department collecting more than $500M annually.

- Excellent verbal and written communication skills, with the ability to collaborate effectively with cross-functional teams.

- Extensive expertise in Order-to-Cash processes and best practices.

- Credit control and statutory knowledge, including Anti-Money Laundering and Escheatment.

- Strong leadership skills, including team building and motivation, transformation, and organization design.

Preferred Experience:

- Experience in the SaaS industry and with acute and/or post-acute customers.

- Experience with major billing-to-cash systems and implementations.

- Experience working with Sales Operations, Revenue Operations, and Customer Success teams.

- M&A and integration experience.

- Experience developing reporting to measure performance.

- Experience deploying AI, RPA, or workflow automation tools within Finance or Order-to-Cash operations.

At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $144,100 - $160,200 + bonus + benefits.

## Skills

### Required
- Order-to-Cash processes
- billing
- collections
- account resolution
- cash application
- credit control
- statutory knowledge
- leadership skills

### Nice to have
- SaaS industry experience
- billing-to-cash systems
- Sales Operations
- Revenue Operations
- Customer Success teams
- M&A and integration experience
- reporting
- AI
- RPA
- workflow automation tools

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/pointclickcare/b4a227cd-e023-4966-a809-6291b0061a85?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)