# Workplace Operations Program Manager

**Company**: Airbnb
**Location**: San Francisco, United States
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $156,000-$193,000 USD
**Category**: Operations
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q63327

**Apply**: https://job-boards.greenhouse.io/airbnb/jobs/8079378?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_3757e25c-bd5

## Description

We are seeking a Workplace Operations Program Manager to lead and scale programs across the Workplace Operations organization. As a cross-functional role, you will own programs end-to-end, build structure, processes, and tools that enable the broader team to operate consistently and at scale.

Responsibilities:

- Own and manage a portfolio of cross-functional programs with global scope

- Develop and maintain program-level policies, processes, playbooks, and operating standards

- Lead cross-functional workstreams in partnership with teams across the organization

- Identify gaps in current program offerings and develop solutions

- Build and scale operational tooling, workflows, and internal resources

- Develop measurement frameworks and synthesize data and feedback

- Support the team’s internal operating model and contribute to goal-setting, roadmap development, and team ways of working

- Manage vendor relationships and provide direction where relevant

- Serve as a thought partner to Workplace Ops leadership on organizational priorities, team capacity, and program strategy

- Communicate effectively across all levels of the organization

Requirements:

- 8-10+ years of experience in program management, workplace operations, or a closely related field

- Demonstrated track record of independently owning and delivering multiple complex, cross-functional programs simultaneously

- Experience managing programs with global reach

- Strong systems-thinking and process-design skills

- Proven ability to influence without direct authority

- Experience developing policies, playbooks, and operational tooling for distributed teams

- Strong analytical skills and excellent written and verbal communication skills

- Proficiency with program and project management tools

- Familiarity with AI tools and emerging technologies

- Customer service orientation and a commitment to delivering a high-quality employee experience

## Skills

### Required
- program management
- workplace operations
- process design
- analytical skills
- communication skills
- project management tools

### Nice to have
- AI tools
- emerging technologies

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/airbnb/jobs/8079378?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)