# (English C1) Technical Support Consultant, VPS & Trading (Remote)

**Company**: SupportYourApp
**Location**: Montevideo, Montevideo Department
**Work arrangement**: remote
**Experience**: entry
**Job type**: contract
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://apply.workable.com/j/3F8DC15B97?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/english-c1-technical-support-consultant-vps-and-374ad5a9-2f5/

## Description

We are seeking a Technical Support Consultant to join our team. As a Technical Support Consultant, you will deliver outstanding technical support via emails and chats, perform first-tier troubleshooting for customers' Windows-based VPS environments used for trading, build strong and lasting customer relationships, and maintain deep understanding of client solutions.

Responsibilities:

- Deliver outstanding technical support via emails and chats;

- Perform first-tier (T1) troubleshooting for customers' Windows-based VPS environments used for trading;

- Build strong and lasting customer relationships;

- Keep up with evolving tools and technology;

- Handle sensitive customer data with care and security;

- Apply the latest and greatest customer happiness practices;

- Maintain deep understanding of client solutions and meet KPI;

- Communicate with developers and cross-functional specialists.

Requirements:

- Excellent English communication skills (at least C1 level);

- At least 6 months of experience in a technical support role;

- Hands-on experience with VPS setup and management;

- Trading experience;

- Strong understanding of Windows Server administration;

- Familiarity with trading platforms such as TradingView, TradeStation, and NinjaTrader;

- Strong analytical thinking and research skills;

- Positive, proactive and responsible attitude;

- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Benefits:

- Flexible schedule;

- Opportunity to cooperate fully remotely;

- Inclusive international environment;

- Compensation in USD;

- Rewards for referring friends;

- Balance between project workload and personal time, but also – internal health policy;

- Responsive leadership interested in your development and long-lasting cooperation;

- Greenhouse conditions for self-development;

- A culture built on trust, with no time-tracking requirements.

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Windows Server administration
- VPS setup and management
- TradingView
- TradeStation
- NinjaTrader
- Analytical thinking
- Research skills
- English C1

### Nice to have
- CRM systems expertise
- Previous experience providing support via email and chat
- Experience with other trading platforms, such as MetaTrader 4/5
- Experience supporting customers of hosting, cloud, or trading-related products

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Source: [Apply at apply.workable.com](https://apply.workable.com/j/3F8DC15B97?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)