# Café Coach

**Company**: Capital One
**Location**: Scottsdale, AZ
**Job type**: full-time
**Salary**: $95,000 - $105,000
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Scottsdale-AZ/Caf-Coach---Scottsdale-Fashion-Sq_R1000702-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_3702e198-0c2

## Description

As a Café Coach at Capital One, you will empower others and lead high-performing teams in a dynamic, customer-centric environment.

You will act as a trusted mentor and strategist for a team of Café Ambassadors, focusing on building a community and bringing Capital One's mission to life within a vibrant, welcoming hub.

The role involves cultivating an inclusive culture centred on every customer, every time, and leading through behavioural coaching, active presence, and continuous feedback.

Responsibilities:

- Cultivate 'Every Customer, Every Time': Coach your team to measure success by the depth and quality of human connection.

- Lead through Behavioural Coaching: Create a supportive, high-energy environment where your leadership style empowers your team.

- Bring the Capital One Brand to Life: Coach your team to maintain a pristine environment and serve as an authentic advocate for Capital One's values.

- Lead with an Owner's Mindset & Drive Continuous Improvement: Approach the Café with a franchise ownership attitude and drive operational excellence.

- Anchor a Well-Managed Operation: Oversee daily operational routines, safeguard customer privacy, and ensure strict adherence to Capital One's policies.

- Empower De-escalation & Resourceful Problem-Solving: Coach and empower Café Ambassadors to be strong, independent problem solvers.

- Embrace Digital Innovation & Simplify the Complex: Coach your team on navigating mobile and online banking experiences and leverage emerging technology to streamline processes.

- Drive Purposeful Community Impact: Guide your team in hosting events and building relationships that align with Capital One's established programs and strategic community partnerships.

Benefits:

- Comprehensive benefits package

- Day 1 coverage for Medical, Dental, Vision and Prescriptions

- Paid Time Off

- Education Assistance

- Matching 401(k) contribution up to 7.5%

- Paid Parental Leave

- Mental Health support

- Back-up Child or Elder Care

- Custom beverage while working

- And more!

Qualifications:

- High School Diploma, GED, or Equivalent Certification

- At least 2 years of Customer, Retail, or Financial Services experience

- At least 1 year of People Management experience or 2 years Retail Bank Experience

Salary: $95,000 - $105,000 per year

## Skills

### Required
- Customer Service
- Leadership
- Financial Services
- Behavioural Coaching

### Nice to have
- Bachelor's Degree
- 3+ years of Customer, Retail, or Financial Services experience
- 2+ years of People Management experience

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Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Scottsdale-AZ/Caf-Coach---Scottsdale-Fashion-Sq_R1000702-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)