# Fraud Operations Team Lead

**Company**: Stripe
**Location**: Bengaluru
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/stripe/jobs/8063857?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_36fa9e48-231

## Description

## Job Overview

Stripe is hiring a Team Lead to develop a team of Operations Associates (OAs) within Fraud Operations in Bangalore. You will be responsible for the day-to-day operational execution and performance of your workflow(s), including queue health, SLA attainment, and decision quality.

## Responsibilities

- Manage a team of Operations Associates; set clear expectations, coach performance, and build a high-judgement culture rooted in strong decisioning and customer empathy.

- Own individual performance metrics of Operations Associates and ensure the team consistently meets throughput, SLA, and quality targets.

- Perform specific unit-level execution, including: defining, clarifying, and evolving core processes, leading team meetings, and performing root cause analyses for defects.

- Support team operations including hiring, onboarding, scheduling, and intra-day coverage planning to meet SLAs; provide interview feedback and help maintain a high hiring bar.

- Maintain hands-on casework at a level that enables effective coaching and escalation coverage, without compromising core people-lead responsibilities and team performance management.

- Own and evolve SOPs and decision frameworks for your workflow(s); drive process adherence and consistency through clear guidance, change management, and reinforcement mechanisms.

- Represent your workflow(s) in cross-team forums, surface operational pain points, propose improvements, support rollouts, and drive adoption within your team.

- Serve as the primary escalation point for complex or time-sensitive cases within your unit, in partnership with global fraud stakeholders.

- Drive process adherence and consistency across your team through robust quality programs and calibration.

- Participate in leader development and represent Bangalore workflows in global enablement sessions/onsites as needed.

## Requirements

- Experience leading fraud, risk, trust & safety, or investigations operations in a high-scale environment.

- Proven ability to manage a team of frontline operations associates and own their individual performance/productivity.

- Experience with payments, risk, compliance, or financial industry operations.

- Proven ability to define and operationalize team-level metrics (e.g., accuracy/quality, SLAs, throughput) and use data to drive team priorities.

- Strong operational background in new process launches, service delivery, and building operating models at the unit/team level.

- Excellent written and verbal communication skills, including presenting operational updates and representing the team in escalations in English.

- Skill and credibility doing the core work of a user-facing team with a high bar for quality, and a willingness to lead by example.

- At least 3+ years of direct people management experience; this includes handling performance management and proactively coach/mentor individuals.

## Preferred Qualifications

- Strong fraud domain depth across investigation workflows, risk vectors, and decision frameworks.

- Experience in optimizing unit-level fraud review operations through process redesign and tooling improvements.

- Experience with payments risk (CNP/card testing, ATO, merchant fraud, transaction fraud) and familiarity with how upstream detection and downstream enforcement interact.

- Strong analytics proficiency (comfort with data to track team performance) and comfort partnering with data science/engineering.

## Skills

### Required
- fraud operations
- team management
- performance management
- process improvement
- data analysis
- communication
- payments risk
- compliance
- financial industry operations

### Nice to have
- fraud domain expertise
- investigation workflows
- risk vectors
- decision frameworks
- process redesign
- tooling improvements
- analytics proficiency
- data science

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/stripe/jobs/8063857?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)