# Senior Sales Engineer (SE)

**Company**: Zendesk
**Location**: Krakow
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: zł302,000.00-zł454,000.00
**Category**: Engineering
**Industry**: Technology

**Apply**: https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Krakow-Poland/Senior-Solutions-Consultant_R35568?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_36edef9a-e7d

## Description

At Zendesk, we’re revolutionising what’s possible in Customer Experience (CX) and Employee Services (ES).

We are seeking a Senior Sales Engineer (SE) to act as the primary technical partner for our enterprise and commercial accounts.

**What You’ll Be Doing:**

- Manage Technical Deal Cycles: Lead the technical validation phase of the sales cycle, answering detailed RFPs, designing compelling solutions, building out standard integration topologies, and ensuring compliance with enterprise security and data privacy standards.

- Execute Technical Discovery & POCs: Conduct thorough technical discovery sessions with customer IT and business teams. Own the creation of impactful Proofs of Concept (POCs) and custom demonstrations that de-risk the technical buying decision.

- Configure Agentic AI Workflows: Build and showcase tailored, agentic AI-driven workflows, utilising prompt engineering and Zendesk’s AI features to solve real-world customer pain points.

- Deploy Reusable Tools: Utilise and adapt existing technical accelerators, API templates, and middleware components to quickly deliver complex architectures for prospects.

- Advocate for the Field: Collect real-world product feedback and feature requests from customer engagements, partnering with internal teams to flag product gaps and help shape future platform enhancements.

**What You Bring (Required Qualifications):**

- Experience: 4–6 years of hands-on experience in technical presales, solution engineering, technical consulting, or an application developer role.

- Technical Fluency: Proficient with modern web technologies (e.g., JavaScript, Python, Node.js), HTML/CSS, REST APIs, and utilising webhooks.

- AI Expertise: Practical understanding of AI applications, including utilising LLM-powered features, prompt engineering, and automated workflows.

- Domain Knowledge: Strong understanding of SaaS ecosystems, CX or ES domains, contact center tech (telephony, CRM), or IT support ticketing workflows.

- Travel Commitment: Ability and willingness to travel up to 30% annually for on-site customer discovery and presentation sessions.

- Education: Bachelor’s degree in Computer Science, Business Analytics, Information Systems, or a related technical discipline.

- Language Requirement: Fluency in Polish and English is required.

**Preferred Qualifications:**

- Hands-on knowledge of cloud data stacks (e.g., Snowflake, Databricks, BigQuery, AWS/Azure/GCP data services) and enterprise BI software (e.g., Power BI, Tableau, Looker).

- Vertical industry experience, especially in Financial Services, Retail, Travel, Transport & Leisure or Public Sector.

- Active engagement in the technical or developer community (e.g., open-source contributions, technical blogging, or community mentorship).

- Proven track record of designing reusable implementation guides, integration playbooks, or localization toolkits for global delivery partners and systems integrators.

- Experience flattening complex technical narratives into high-impact presentations tailored for executive, economic buyers and C-level stakeholders.

The Poland annualized base salary range for this position is zł302,000.00-zł454,000.00.

## Skills

### Required
- JavaScript
- Python
- Node.js
- HTML/CSS
- REST APIs
- webhooks
- AI applications
- LLM-powered features
- prompt engineering
- automated workflows
- SaaS ecosystems
- CX or ES domains
- contact center tech
- IT support ticketing workflows
- Polish
- English

### Nice to have
- Snowflake
- Databricks
- BigQuery
- AWS/Azure/GCP data services
- Power BI
- Tableau
- Looker
- Financial Services
- Retail
- Travel
- Transport & Leisure
- Public Sector

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Source: [Apply at zendesk.wd1.myworkdayjobs.com](https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Krakow-Poland/Senior-Solutions-Consultant_R35568?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)