# Application Support Specialist

**Company**: London Stock Exchange Group (LSEG)
**Location**: London
**Work arrangement**: onsite
**Experience**: entry
**Job type**: full-time
**Category**: IT
**Industry**: Finance

**Apply**: https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/Colombo-Sri-Lanka/Engineer--Application-Services_R0124179-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_36d49392-d31

## Description

The Application Support Specialist will provide first-line application support for several equity and derivative markets operated by the London Stock Exchange PLC.

Key Responsibilities:

- Respond to incidents in a timely manner, carrying out known workarounds and resolving them

- Escalate issues to DevOps Teams as needed

- Research incidents, provide workarounds, create articles and resolutions, or divert to alternative resolver groups when necessary

- Ensure customer experience goals are met

- Work in an environment where IT Service Management Processes such as Incident, Problem and Change Management procedures need to be adhered to

- Keep relevant teams advised on the progress of their issue or problem

- Provide left-shift support for L2 teams by supporting incident resolutions, automation tasks, deployments, change management tasks, cloud compliance management tasks, etc.

Preferred Skills and Experience:

- Bachelor's degree in computer engineering, IT, or related field

- 1-2 years of experience in a similar role

- Experience in ITSM/AWS cloud-based environment will be an added advantage

- Understanding of application support with some exposure to Unix-based operating systems, business-critical applications, enterprise monitoring tools

- Ability to run with projects/issues solo as well as work in a team environment

- Excellent communication (written and verbal) and interpersonal skills

- Strong analytical, problem-solving, and synthesizing skills

- Willingness to work different hours (UK Shift)

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.

## Skills

### Required
- IT Service Management
- Incident Management
- Problem Management
- Change Management
- Unix-based operating systems
- Business-critical applications
- Enterprise monitoring tools

### Nice to have
- ITSM
- AWS cloud-based environment
- Analytical skills
- Communication skills

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Source: [Apply at lseg.wd3.myworkdayjobs.com](https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/Colombo-Sri-Lanka/Engineer--Application-Services_R0124179-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)