# Bank Urgent Care Centre  Front Door Navigator

**Company**: Greenwich Health Ltd
**Location**: London
**Job type**: Bank (as needed)
**Salary**: £15.52
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://www.jobs.nhs.uk/candidate/jobadvert/U0055-26-0128?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_36cc43cd-fcf

## Description

Our Urgent Treatment Centre (UTC) operates a Digital Front Door, a clinically driven digital triage tool designed to improve safety and efficiency across urgent care.

As a Front Door Navigator, you will be the first person patients meet when they arrive at emergency and urgent care. You will work from a tablet at the entrance, welcoming patients, establishing why they have attended, checking if they hold a booked appointment made through NHS 111 or the digital front door, and directing them to the right place without delay.

Your main duties will include:

- Acting as the first point of contact at the entrance to the emergency care and Urgent Treatment departments

- Using a tablet and appointment book to identify patients with booked appointments and direct them to the correct waiting area

- Explaining the booked appointment model to patients and carers

- Greeting and directing patients who attend without an appointment

- Signposting patients to alternative services

- Reducing queueing at the reception desk

- Supporting patients with additional needs

- Recording accurate and timely information on the patient administration system

- Contributing to the evaluation of the Digital Front Door pilot

- Reporting promptly to the Shift Lead where the appointment book or Directory of Services is not working as intended

- Supporting departmental escalation and surge plans

- Using de-escalation skills to manage challenging situations

- Maintaining a tidy, safe and welcoming entrance and waiting area

- Undertaking clerical or reception duties as necessary

This is a bank role with flexible working patterns, including 12-hour shifts finishing no later than 22:00 and 7 days/week availability required.

The salary for this role is £15.52 per hour, inclusive of London Living Wage and Holiday Pay.

## Skills

### Required
- communication
- de-escalation
- digital literacy
- organisational

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Source: [Apply at jobs.nhs.uk](https://www.jobs.nhs.uk/candidate/jobadvert/U0055-26-0128?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)