# Lead Product Manager, Consent & Preference Management Platform

**Company**: Humana
**Location**: Remote Nationwide
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $126,300 - $173,700 per year
**Category**: Product Management
**Industry**: Healthcare

**Apply**: https://humana.wd5.myworkdayjobs.com/en-US/Humana_External_Career_Site/job/Remote-Nationwide/Lead-Product-Manager--Consent---Preference-MGMT-Platform_R-432232?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/lead-product-manager-consent-and-preference-36b703a9-461/

## Description

Humana is seeking a Lead Product Manager, Consent & Preference Management Platform to drive the execution, adoption, and continuous improvement of Humana’s enterprise consent and preference management capabilities to support Centerwell.

**Key Responsibilities:**

- Collaboratively own and manage the product backlog for assigned consent and preference platform capabilities, ensuring alignment with the multiyear enterprise roadmap.

- Translate enterprise strategy, regulatory requirements, and business needs into clear product requirements, user stories, and acceptance criteria.

- Partner closely with our Centerwell team, engineering, architecture, and delivery teams to plan, execute, and release platform enhancements on time and at quality.

- Balance near-term business needs with long-term platform scalability, maintainability, and compliance.

- Lead development of specific platform capabilities such as consent capture, preference updates, suppression logic, policy enforcement, and downstream activation.

- Drive platform integration with Centerwell.

- Ensure consent and preference data models, APIs, and workflows adhere to enterprise standards and regulatory guidance.

- Validate that platform functionality supports omnichannel use cases across web, mobile, CRM, contact center, and third-party integrations.

- Identify dependencies, risks, and tradeoffs, escalating decisions as needed.

- Act as a key product partner to NBA, Marketing, Digital, CRM, Customer Service, Legal, Privacy, and Compliance teams.

- Support onboarding and adoption of the platform by lines of business through enablement, documentation, and partnership.

- Collaborate with enterprise data, identity, and analytics teams to ensure accurate, reliable use of consent and preference data.

- Serve as a day-to-day product escalation point for delivery teams and business stakeholders.

- Ensure consent and preference experiences are intuitive, transparent, and aligned with customer trust expectations.

- Advocate for customer-centric design patterns that clearly communicate data usage, choices, and controls.

- Incorporate customer, compliance, and operational feedback into product iteration and refinement.

- Track and report on product-level KPIs such as consent capture rates, preference usage, data quality, error rates, and activation success.

- Partner with the Director to identify opportunities to reduce operational friction, manual processes, and compliance risk.

- Monitor platform performance and integration health, driving corrective actions and enhancements as needed.

**Required Qualifications:**

- 6+ years of experience in product management, platform product ownership, or digital capability delivery.

- Experience working with Nest Best Action platforms, AI platforms, or intelligent platforms.

- Experience managing complex backlogs for enterprise platforms used across multiple channels and business units.

- Strong understanding of consent, preference, privacy, or customer data management concepts.

- Demonstrated ability to translate regulatory or policy requirements into functional product capabilities.

- Proven experience working with cross-functional technology, legal, compliance, and business teams.

- Strong written and verbal communication skills with the ability to clearly articulate requirements and tradeoffs.

- Bachelor’s degree in Business, Technology, or a related field; MBA or advanced degree preferred.

**Preferred Qualifications:**

- Experience in healthcare, financial services, or other highly regulated industries.

- Familiarity with regulations such as HIPAA, TCPA, CCPA, and Do Not Call.

- Experience supporting omnichannel engagement, personalization, or customer data platforms.

- Exposure to API-first platforms, data governance models, and enterprise integration patterns.

- Background working within scaled agile or hybrid delivery environments.

**Work Arrangements:**

- Remote position

- Occasional travel to Humana's offices for training or meetings may be required

- Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

**Scheduled Weekly Hours:**

- 40

**Pay Range:**

- $126,300 - $173,700 per year

**Benefits:**

- Medical, dental and vision benefits

- 401(k) retirement savings plan

- Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)

- Short-term and long-term disability

- Life insurance

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## Skills

### Required
- product management
- platform product ownership
- digital capability delivery
- consent management
- preference management
- privacy
- customer data management

### Nice to have
- healthcare
- financial services
- highly regulated industries
- HIPAA
- TCPA
- CCPA
- Do Not Call
- omnichannel engagement
- personalization
- customer data platforms
- API-first platforms
- data governance models
- enterprise integration patterns
- scaled agile
- hybrid delivery environments

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Source: [Apply at humana.wd5.myworkdayjobs.com](https://humana.wd5.myworkdayjobs.com/en-US/Humana_External_Career_Site/job/Remote-Nationwide/Lead-Product-Manager--Consent---Preference-MGMT-Platform_R-432232?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)