# ServiceNow ITOM Developer

**Company**: Prudential
**Location**: Bangalore
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Finance

**Apply**: https://prudential.wd3.myworkdayjobs.com/en-US/prudential/job/Bangalore/ServiceNow-ITOM-Developer_26060138?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_36909af6-8a7

## Description

Prudential is seeking a ServiceNow ITOM Developer to join their team in Bangalore. The successful candidate will be responsible for delivering and executing projects and initiatives within DPS – Enterprise Technology.

The role will work closely with the Sr. Manager – Process Management & Integration to enhance ServiceNow ITOM capabilities, including CMDB, Discovery, Service Mapping, and Event Management.

Key responsibilities:

- Implement and enhance ServiceNow ITOM modules, including Discovery, Service Mapping, CMDB, and CMDB Health.

- Configure and maintain MID Servers, credentials, and discovery schedules across on-prem, cloud, and hybrid environments.

- Design CMDB data models, CI classes, relationships, identification and reconciliation rules, and governance processes.

- Develop platform configurations and customizations using Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer.

- Build and support integrations using REST/SOAP APIs, IntegrationHub, and custom spokes.

- Create dashboards and reports to track ITOM KPIs such as coverage, CI health, event reduction, and MTTR.

- Provide L2/L3 production support, perform root-cause analysis, and implement preventive fixes.

- Follow SDLC best practices, including Update Sets, source control, testing, and release/change management.

- Collaborate with architects, process owners, and platform teams to align ITOM solutions with enterprise roadmaps.

- Create technical documentation, runbooks, and knowledge articles.

Requirements:

- 6-9 years of ServiceNow development experience with a strong ITOM focus.

- Bachelor’s degree in Engineering, Computer Science, or a related discipline.

- Hands-on expertise in ServiceNow ITOM modules, including Discovery, Service Mapping, CMDB, and CMDB Health.

- Strong scripting skills in JavaScript and Glide APIs.

- Solid understanding of CMDB concepts, CI lifecycle, relationships, and data governance.

- Experience working with ServiceNow SDLC practices, including Update Sets, instance management, and release processes.

- Ability to troubleshoot complex issues and optimize existing implementations for performance and maintainability.

- Experience with MID Server configuration and troubleshooting.

- Understanding of ITIL processes, such as Incident, Problem, and Change Management.

- Experience integrating monitoring tools, such as Dynatrace, AppDynamics, SolarWinds, Splunk, or similar.

- Familiarity with ATF, ServiceNow release management, and instance management.

- Familiarity with ServiceNow best practices for upgrades and instance health.

- Experience in agile delivery environments and collaboration with cross-functional teams.

- ServiceNow certifications, such as CSA, CIS-Discovery, CIS-Service Mapping, CIS-Event Management, or CIS-ITOM.

## Skills

### Required
- ServiceNow ITOM
- CMDB
- Discovery
- Service Mapping
- Event Management
- JavaScript
- Glide APIs
- ITIL
- SDLC
- MID Server
- REST/SOAP APIs
- IntegrationHub

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Source: [Apply at prudential.wd3.myworkdayjobs.com](https://prudential.wd3.myworkdayjobs.com/en-US/prudential/job/Bangalore/ServiceNow-ITOM-Developer_26060138?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)