# Field Service Representative – Technical Instructor

**Company**: Saronic Technologies
**Location**: San Diego
**Work arrangement**: onsite
**Experience**: mid
**Job type**: contract
**Category**: Engineering
**Industry**: Technology

**Apply**: https://jobs.lever.co/saronic/5331a85b-d789-4a95-919a-a91a5a19a2e9
**Canonical**: https://yubhub.co/jobs/job_3671ab35-063

## Description

You will design, develop, and deliver technical training programs focused on the sustainment, maintenance, and troubleshooting of Saronic autonomous surface vessel (ASV) systems. This role blends hands-on technical instruction, field support, and performance assessment to ensure operators and maintainers are fully prepared to sustain Saronic platforms in operational environments.

**Technical Training & Curriculum Delivery**

- Develop and deliver training programs focused on ASV system sustainment, maintenance procedures, diagnostics, and troubleshooting.

- Provide instructor-led classroom and hands-on technical instruction to internal teams, contracted customers, and DoD partners.

- Support the development and refinement of training materials, learning objectives, assessments, and certification standards related to platform maintenance and sustainment.

- Conduct training needs analysis to identify sustainment-related skill gaps across operational teams.

- Collaborate with Mission Operations Trainers to deliver integrated operator and maintainer training programs.

**Technical Procedures & Sustainment Standards**

- Support the development and validation of maintenance procedures and sustainment best practices for Saronic ASVs.

- Contribute to the documentation and refinement of maintenance Standard Operating Procedures.

- Assist in establishing sustainment training standards and readiness benchmarks for system maintainers.

- Ensure training materials remain aligned with current platform configurations, software updates, and engineering changes.

**Field Support & Platform Integration**

- Provide on-site technical support during ASV system installation, integration, and commissioning activities.

- Assist with troubleshooting hardware, software, and system-level issues in operational environments.

- Support training and operational events to ensure platform reliability and readiness.

- Assist engineering and product teams in validating system performance during testing and operational deployments.

**Sustainment Readiness & Capability Development**

- Train operators and maintainers to independently diagnose, troubleshoot, and repair system issues.

- Promote disciplined maintenance practices and reinforce system safety protocols.

- Identify recurring technical challenges and provide coaching to improve operator and maintainer proficiency.

- Ensure personnel are capable of sustaining Saronic ASVs during extended operational deployments.

**Stakeholder Collaboration**

- Coordinate with engineering, product development, and mission operations teams to ensure sustainment training reflects current system capabilities.

- Provide post-training feedback and field observations to engineering and product teams.

- Support collaboration between operational training and sustainment training programs.

- Assist leadership in refining sustainment readiness standards across operational teams.

**Role Requirements**

- Demonstrated success supporting technical systems in field or operational environments.

- Strong organizational and time management skills with the ability to manage multiple training events and operational priorities.

- Excellent interpersonal and communication skills with the ability to clearly instruct technical concepts to diverse audiences.

- Demonstrated problem-solving ability and a proactive approach to troubleshooting complex systems.

- Ability to operate effectively in dynamic operational environments.

- Job requires up to 50% travel.

**Qualifications**

- Bachelor’s degree in engineering, robotics, computer science, maritime systems, or equivalent technical experience preferred.

- Experience supporting hardware/software systems in maritime, robotics, autonomous systems, or unmanned platforms.

- Experience troubleshooting complex mechanical, electrical, or integrated software systems.

- Experience delivering hands-on technical training or instructor-led instruction in operational environments.

- Strong analytical and problem-solving skills with the ability to diagnose system faults under operational conditions.

- Excellent communication and interpersonal skills with the ability to collaborate effectively across cross-functional teams.

- Prior experience supporting DoD or government customers is a plus.

- Military technical maintenance experience is a plus.

**Physical Demands**

- Ability to certify as “fit for work” by demonstrating ability to swim and tread water.

- Frequently and repetitively lift, push and carry up to 50 lbs.

- Will be exposed to marine environments including sun, wind, rain, cold, and saltwater spray for extended periods.

- Ability to perform physically demanding work including stooping, bending, kneeling, crawling, and climbing for extended periods (up to 12 hours/day).

- Climb and maintain balance on ladders, scaffolding, or other elevated structures.

- Ability to stand and walk for extended periods over varied terrain.

- Ability to work in shipyard environments, onboard vessels under construction, and outdoor operational settings.

- Wear Personal Protective Equipment and follow all prescribed safety procedures.

## Skills

### Required
- Technical training
- Autonomous surface vessel (ASV) systems
- Maintenance procedures
- Diagnostics
- Troubleshooting
- Hardware/software systems
- Maritime, robotics, autonomous systems, or unmanned platforms
- Complex mechanical, electrical, or integrated software systems
- Instructor-led instruction
- Operational environments