# Medical Receptionist **Company**: Amwell Group Practice **Location**: London **Work arrangement**: onsite **Salary**: £12.84 an hour **Category**: Healthcare **Industry**: Healthcare **Apply**: https://www.jobs.nhs.uk/candidate/jobadvert/A2653-26-0002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_366f0fd4-8d4 ## Description We are seeking an energetic, confident, and friendly Medical Receptionist to join our happy, hardworking, and successful GP practice. The role includes both front desk and back office duties, and you will be part of a team of six staff covering 0745 to 1830, Monday to Friday. **Main Duties:** - Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way. - Carry out administrative tasks relating to patient records, including filing, document management, and ensuring patients can access reports, prescriptions, and that they are easily accessible. - Give administrative support to the clinicians, practice manager, and reception manager where appropriate and as requested. - Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. - Follow practice protocols to ensure consistent and high-quality care is provided to our patients. **Responsibilities:** - Have a thorough knowledge of all practice procedures. - Work in accordance with written protocols. - Scan incoming post and other documents for electronic filing of clinical correspondence. - Action third-party requests for medical records in accordance with practice protocol. - Prepare and open up practice at the start of the day when on early duty. - Greet and receive patients, consulting with members of the practice team. - Check patients in on arrival using the practice computer system (EMIS) or direct them to self-check-in. - Oversee the reception area in such a way that ensures all patients are seen in turn. - Deal with prescriptions. - Be able to cover all reception tasks as necessary. - Close and secure practice at the end of the day when on late duty. - Process appointment requests for today/future appointments from patients by telephone and in person using the practice computer system (EMIS). - Registrations of new regular patients and temporary patients computer data entry and medical records. - Maintain working knowledge of the telephone system. - Answer telephone calls to the practice dealing with enquiries, fielding calls where appropriate or taking messages using the practice electronic message book. - Sort and date stamp all incoming patient-related mail. - Scan patient-related documents onto medical records using read codes as agreed by the clinical team. - Forward relevant documents to the doctor or nurse. - Ensure incoming letters are scanned onto the patient record. - Scan all internal paper documents onto the relevant patient's record and then store the documents in line with practice procedure. **Person Specification:** - Educated to GCSE ordinary level (or equivalent). - Minimum three years work experience or college/university leaver without three years work experience. - Experience of working in a public reception environment. - Experience of dealing with the public/patients. **Benefits:** - Salary: £12.84 an hour. - Permanent contract. - Excellent transport links. ## Skills ### Required - EMIS - communication skills - multi-tasking ### Nice to have - previous NHS Primary Care experience --- Source: [Apply at jobs.nhs.uk](https://www.jobs.nhs.uk/candidate/jobadvert/A2653-26-0002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)