# Customer Care Specialist

**Company**: TaskUs
**Location**: Mohali, India
**Experience**: entry
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Mohali-India/Teammate_R_2510_14669?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_36696271-d73

## Description

At TaskUs, you will provide exceptional customer service to clients by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction.

Responsibilities:

- Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction

- Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels

- Navigate internal and external documentation and resources to provide world-class service

- Identify and escalate priority or unresolved issues to appropriate internal teams

- Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures

- Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues

- Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client

- Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service

- Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere

- Participate in all mandated internal and external training and/or seminars

- Get to know, understand, and comply with TaskUs’ policies and procedures

Technical skills and qualifications:

- Must possess at least 1 year of documented customer support experience

- Computer literate

- Fluent in the English language, as well as reading and writing in English

- Must be at least a high school graduate

Soft skills:

- Problem-solving and critical-thinking skills

- Great communication skills, written and oral

- Must be adaptable and flexible, demonstrating abilities to work with process and information changes

- Empathic toward customers and can maintain a customer-centric approach

- Team player: acts as a key participant within the internal team and broader company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments

- Open to feedback, eager to learn, and can show improvement

Personality traits required:

- Resilient, calm, and professional when dealing with challenging situations

- Adaptable to a dynamically changing business

- Trustworthy and reliable with a high level of integrity

- Resourceful, high attention to detail, and the ability to multitask

## Skills

### Required
- customer support
- English language
- problem-solving
- communication skills
- adaptability

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Source: [Apply at taskus.wd1.myworkdayjobs.com](https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Mohali-India/Teammate_R_2510_14669?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)