# Medical Receptionist

**Company**: Midway Surgery
**Location**: St Albans
**Job type**: part-time
**Salary**: £12.71 to £13.50 an hour
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://www.jobs.nhs.uk/candidate/jobadvert/A1208-26-0006?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_365bbd67-0a8

## Description

We are a friendly but busy GP surgery looking for a Medical Receptionist to join our highly valued team. The successful candidate will be efficient, friendly, and able to work in a busy environment. As the main contact for the practice, you will provide a positive experience for patients.

**Job Responsibilities:**

- Provide a friendly, efficient, and professional front-line service to patients, visitors, and the primary healthcare team

- Receive, assist, and direct patients in accessing the appropriate service or healthcare professional within practice protocols

- Effectively utilise the practice computer system, including EMIS, Electronic Prescribing Service, electronic mail, and intranet to support patient care and communication

- Deal with all general enquiries, explain procedures, and make new and follow-up appointments in a polite and helpful manner

- Using practice guidance and excellent communication skills, ensure that patients access members of the clinical team within appropriate time frames

- Record requests for home visits, taking all relevant details, and prepare daily home visit lists for doctors

- Action prescription requests according to the practice protocol

- Advise patients on private services available at the practice and the relevant charges

- Retrieve and accurately file medical records and correspondence

- Tidy and maintain the reception, waiting room, public areas, and consulting rooms to provide a professional image and environment

**Person Specification:**

- Good secondary education

- Dealing with the public

- Uses computer, either personally or professionally

- Excellent communication skills

- Good handwriting

- Good English language

- Good telephone manner

- Computer literate - email, internet, and Microsoft Word

- Excellent customer care approachable and caring

- Ability to work as part of an integrated multi-skilled team

- Calm and able to deal with difficult situations

- Use own initiative

- Keen learner

- Able to work under pressure

- Professional and friendly personality

- Organised

- An understanding, acceptance, and adherence to the need for strict confidentiality

- Able to work in a changing environment

- Able to provide flexible working hours

## Skills

### Required
- communication skills
- customer care
- computer literacy
- organisational skills
- flexibility

### Nice to have
- Medical Receptionist training
- Customer Care training
- Experience in General Practice or other medical environment
- Experience in customer care
- Other languages
- Experience of using the EMIS web clinical system

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Source: [Apply at jobs.nhs.uk](https://www.jobs.nhs.uk/candidate/jobadvert/A1208-26-0006?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)