# Customer Service Representative

**Company**: CVS Health
**Location**: Plantation, FL
**Work arrangement**: onsite
**Job type**: full-time
**Salary**: $17.00 - $28.46
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/FL---Plantation/Customer-Service-Representative--Bilingual--Spanish-_R1053055-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-service-representative-36554cf5-7a1/

## Description

We're building a world of health around every individual , shaping a more connected, convenient, and compassionate health experience. At CVS Health, you'll be surrounded by colleagues who care deeply, innovate with purpose, and prioritize safety and quality in everything they do.

**Job Details:**

- Work Schedule: 40 hours per week, Monday to Friday, 7:00 am - 6:00 pm

- Training: 16 weeks, 8:00 am - 4:30 pm EST, with 100% attendance required

- Start Date: January 11th, 2027

**Responsibilities:**

- Operate as a representative of the company, answering and documenting incoming contacts

- Ensure every member is shown respect and kindness, and all questions are thoroughly answered

- Identify and evaluate data to determine the course of action for member and customer inquiries

- Follow established procedures to meet customer needs and enhance the company's brand recognition

- Communicate effectively with diverse work units and relevant organizational departments

- Perform required training to understand how to use available tools

**Required Qualifications:**

- One year of experience in a customer service role handling complex customer needs over the phone

- One year of experience with Windows-based applications, internet navigation, and email applications

- Spanish bilingual, written and verbal

**Preferred Qualifications:**

- Healthcare work experience and familiarity with benefits, insurance, medical terminology

- 1+ year of experience in a call center setting, specifically related to inbound calls

- Strong communication, analytical, and problem-solving skills

- Active listening proficiency and ability to be receptive to feedback

- Positive attitude and strong interpersonal skills

**Education:**

- High school diploma or work experience equivalent

**Benefits:**

- Comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement savings options, and wellness programs

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## Skills

### Required
- Windows
- Microsoft Office
- internet navigation
- email applications
- Spanish

### Nice to have
- healthcare experience
- benefits
- insurance
- medical terminology
- call center experience
- communication skills
- analytical skills
- problem-solving skills
- active listening

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Source: [Apply at cvshealth.wd1.myworkdayjobs.com](https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/FL---Plantation/Customer-Service-Representative--Bilingual--Spanish-_R1053055-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)