# Technical Customer Success Expert

**Company**: HP Inc.
**Experience**: senior
**Job type**: full-time
**Salary**: $93,400 to $143,800 USD annually
**Category**: IT
**Industry**: Technology

**Apply**: https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/Spring-Texas-United-States-of-America/Technical-Customer-Success-Expert_3169147?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_363c8bbb-b99

## Description

HP's Digital Solutions team is looking for a US-based post-sales technical Customer Success Specialist to join the team to help customers implement HP's software solutions with a focus on DEX and endpoint security.

The ideal candidate understands Microsoft Windows endpoints, Azure, Intune, and has experience with service delivery.

**KEY QUALITIES FOR SUCCESS**

- Agile + Flexible: Can adapt and pivot effortlessly to new information and realities to get the job done.

- Lead Strategically + Execute Tactically: Ability to think, engage and lead strategically and enjoy rolling up your sleeves and working tactically with individuals across the organization to get work done.

- Leverage Insights + Customer Orientation: Use data to deliver actionable insights to customers to demonstrate value of HP's Digital Solutions.

**PRIMARY RESPONSIBILITIES:**

- Serve as the customer's post-sales HP Digital Solutions expert.

- Assist customer in whatever manner is required as it relates to implementing and integrating HP software solutions within the customer's environment.

- Work to ensure that HP products are properly integrated with existing customer tool sets.

- Be the customer's voice internally, airing their feature requests, support issues, and concerns, and championing them to solution.

- Establish a regular cadence with customer to ensure they are getting full value out of their HP software investment.

- Deliver product training to partners, customers, and other stakeholders.

- Provide technical management & escalation within accounts, providing customers with access to product and engineering teams for issue resolution.

- Drive customer satisfaction by delivering technical documentation and information to customers.

- Document customer activity within the CRM.

**REQUIREMENTS:**

- Bachelor's degree in Computer Engineering, Systems Engineering, or equivalent experience.

- 8+ years of experience in:

- Developing, implementing, managing, and sustaining Enterprise IT systems.

- Windows endpoint operating systems and endpoint management.

- Service delivery involving endpoint solutions.

- Endpoint solution architecture and management.

- Customer-facing roles supporting software-based services and customer success.

- Building and maintaining relationships across multiple organizational levels.

- Software deployment tools and technologies (e.g., SCCM, Intune, PowerShell).

- Deploying, troubleshooting, and updating endpoint software.

- Managing stakeholder relationships within customer environments.

**Additional Requirement**

- Ability to travel up to 25% to support customer activities.

The pay range for this role is $93,400 to $143,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only).

**Benefits:**

- Health insurance

- Dental insurance

- Vision insurance

- Long term/short term disability insurance

- Employee assistance program

- Flexible spending account

- Life insurance

- Generous time off policies, including;

- 4-12 weeks fully paid parental leave based on tenure

- 11 paid holidays

- Additional flexible paid vacation and sick leave

## Skills

### Required
- Microsoft Windows
- Azure
- Intune
- Service Delivery
- Endpoint Security
- SCCM
- PowerShell

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Source: [Apply at hp.wd5.myworkdayjobs.com](https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/Spring-Texas-United-States-of-America/Technical-Customer-Success-Expert_3169147?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)