# Senior SMB Account Executive

**Company**: Zendesk
**Location**: Remote, Germany
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Remote-Germany/Senior-SMB-Account-Executive_R35201?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_363bbcf5-67e

## Description

Join Zendesk as a Senior SMB Account Executive, where you will drive top-line revenue growth by acquiring new SMB customers and leveraging AI-powered strategies. You will manage and nurture customer relationships, lead complex sales cycles, and develop compelling ROI and value cases.

Responsibilities:

- Drive top-line revenue growth by acquiring new SMB customers

- Manage and nurture customer relationships to ensure high satisfaction and retention

- Proactively lead complex sales cycles by integrating AI insights and customer data

- Co-create with customers clear AI transformation roadmaps

- Develop and articulate compelling, data-backed ROI and value cases

- Hold consultative technical conversations regarding AI product architecture and integrations

- Identify and pursue opportunities to cross-sell and up-sell new products and services

- Consistently anticipate AI market trends and competitor moves

- Build and maintain a robust pipeline of qualified opportunities in Salesforce

- Collaborate with Marketing, Business Development, and other internal teams

- Champion the customer voice and act as a Zendesk AI thought leader

What You Bring to the Role:

- At least 2 years B2B sales or solution engineering experience in SaaS

- Experience engaging and expanding relationships across various customer levels

- Strong technical aptitude and proven ability to have detailed conversations about AI product architecture and integrations

- Demonstrated success in account research, prospecting, customer outreach, and closing deals

- Excellent organizational skills with the ability to manage a high volume of opportunities

- Entrepreneurial spirit, collaborative mindset, and relentless drive for learning and growth

- Outstanding communication, presentation, and negotiation abilities

- Experience creating and executing territory/account plans

- BA/BS degree or equivalent experience

- Willingness to travel as needed

- German Speaker (Native level)

Who you are:

- Customer-Centric Innovator

- Data-Driven Decision Maker

- Collaborative Influencer

- Continuous Learner & Mentor

- Strategic Thinker with Execution Focus

## Skills

### Required
- AI
- B2B sales
- SaaS
- Salesforce
- German

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Source: [Apply at zendesk.wd1.myworkdayjobs.com](https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Remote-Germany/Senior-SMB-Account-Executive_R35201?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)