# Customer Success Manager, Enterprise, APAC

**Company**: Harvey
**Location**: Bengaluru
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://jobs.ashbyhq.com/harvey/77716481-e377-4ce7-9d34-01b66eaac161?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_3637dd73-8d5

## Description

At Harvey, we're transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise.

The Enterprise Customer Success Manager joins Harvey's Customer Success team to serve as the strategic partner for enterprise clients across the Asia-Pacific region, with a focus on the India market.

**Responsibilities**

- Own strategic account management for a portfolio of enterprise clients, driving adoption, retention, and expansion across India.

- Lead onboarding and implementation for new enterprise deployments, managing complex multi-stakeholder initiatives from scoping through go-live.

- Build and execute success plans informed by product usage data, customer health scores, and business objectives to proactively mitigate churn risk and identify growth opportunities.

- Serve as the customer's trusted advisor on Harvey's AI capabilities, conducting training sessions, executive business reviews, and strategic workshops tailored to legal workflows.

- Collaborate cross-functionally with Sales, Product, and Legal Engineering to champion customer feedback, influence roadmap priorities, and align on shared account goals.

- Develop scalable playbooks and processes for the APAC customer success motion, contributing to the growth of Harvey's regional operations.

**Requirements**

- 5+ years of experience in customer success, account management, or strategic consulting within enterprise SaaS or technology environments.

- Demonstrated ability to manage complex enterprise accounts with multiple stakeholders, including C-suite and senior legal leadership.

- Strong analytical skills with experience using customer health data, product usage metrics, and business KPIs to drive engagement strategy.

- Excellent communication and executive presence, with the ability to influence stakeholders across technical and non-technical audiences.

- Experience with legal industry clients, professional services, or AI/LLM products is highly preferred.

- Based in India and ability to travel across India.

## Skills

### Required
- customer success
- account management
- strategic consulting
- analytical skills
- communication

### Nice to have
- legal industry clients
- professional services
- AI/LLM products

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/harvey/77716481-e377-4ce7-9d34-01b66eaac161?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)