# Help Desk Technician III

**Company**: General Dynamics Information Technology (GDIT)
**Location**: Chicago, IL
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $32.30 - $43.70
**Category**: IT
**Industry**: Technology

**Apply**: https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-IL-Chicago/DESKTOP-Support-CHICAGO-REGION_RQ231511-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_36240033-702

## Description

Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Technician III and build an impactful career in enterprise IT, collaborating with people who are driven, resourceful, and committed to delivering exceptional customer service.

As a Help Desk Technician III, you will support the U.S. Department of Education's Office of the Chief Information Officer (OCIO) by providing hands-on technical support to employees in the Chicago Regional Office and remote personnel supported by the region.

You will troubleshoot hardware and software issues, maintain IT equipment, support technology deployments, and ensure users have reliable access to essential IT services.

Responsibilities:

- Provide onsite and remote desktop support for Windows 11 laptops, desktops, printers, mobile devices, and peripherals.

- Diagnose and resolve hardware, software, network connectivity, VPN, and application problems, escalating complex issues as needed.

- Perform workstation installations, equipment replacements, technology refreshes, office moves, and hardware upgrades.

- Document, track, and resolve incidents and service requests while meeting established service-level agreements (SLAs).

- Configure and deploy employee equipment, assist with account access, and recover IT assets from departing personnel.

- Inventory, track, distribute, and recover IT equipment in accordance with Department procedures.

- Collaborate with Help Desk, Network Operations, Cybersecurity, and other technical teams to resolve issues and restore services.

- Follow Department cybersecurity policies, approved software installation procedures, and equipment handling requirements.

- Provide professional, responsive technical assistance and maintain accurate troubleshooting documentation.

Requirements:

- Technical training, relevant industry certification(s), or a degree in Information Technology or a related field.

- Minimum of 3 years of related IT support experience, preferably in an enterprise or federal government environment.

- Experience supporting Windows 10/11 operating systems and enterprise desktop environments.

- Proficiency troubleshooting laptops, desktops, printers, docking stations, and peripherals.

- Knowledge of Microsoft 365, Outlook, Teams, OneDrive, and Active Directory.

- Experience using ServiceNow or similar ITSM platforms.

- Understanding of TCP/IP, DNS, DHCP, wireless networking, and VPN troubleshooting.

- Familiarity with Microsoft Intune, SCCM/MECM, and enterprise software deployment.

- Experience with IT asset management, equipment refreshes, and system configurations.

- Strong troubleshooting, communication, documentation, and customer service skills.

Benefits:

- Comprehensive benefits, wellness packages, 401(k) with company match, competitive pay, and paid time off.

- Growth opportunities with AI-powered career tools.

- Internal mobility team focused on helping you achieve your career goals.

- Award-winning culture of innovation and a military-friendly workplace.

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## Skills

### Required
- Windows 10/11
- Microsoft 365
- ServiceNow
- TCP/IP
- DNS
- DHCP
- VPN
- Microsoft Intune
- SCCM/MECM

### Nice to have
- CompTIA A+
- Network+
- Security+
- ITIL Foundation certification
- Microsoft technical certifications

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Source: [Apply at gdit.wd5.myworkdayjobs.com](https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-IL-Chicago/DESKTOP-Support-CHICAGO-REGION_RQ231511-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)