# Customer Success Manager

**Company**: Salesforce
**Location**: Dublin
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Ireland---Dublin/Customer-Success-Manager---Tableau_JR366154?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_36223f9f-cbd

## Description

We are seeking a Customer Success Manager to work with Tableau customers and help them achieve their business goals and outcomes on the Salesforce platform.

The Customer Success Manager will serve as a named resource and partner for Salesforce's customer organisations, providing strategic and technical guidance to deliver business value.

Responsibilities:

- Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, and renewal, and expansion.

- Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.

- Help customers achieve their business goals and outcomes on the Salesforce platform.

- Communicate the value of Signature Success and ensure all collaborators understand this value.

- Act as an advocate for customers during the triage and resolution of high severity cases.

Requirements:

- Minimum of 7 years work experience in one or more of the following: Technical Customer Success, Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.

- Experience with Tableau products, and/or a competing platform.

- Exceptional communication and presentation skills.

- Skills for both analysing technical concepts and translating them into business terms and for mapping business requirements into technical features.

- Ability to explain complex technical concepts in business-friendly terms to customers.

- Knowledge of software development process and design methodologies.

- Experience leading efforts of cross-functional teams.

Benefits:

- Unleash Your Potential: Our benefits and resources support you to find balance and be your best.

- Accommodations: If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

## Skills

### Required
- Tableau
- Salesforce
- Technical Customer Success
- Customer Success
- SaaS platform
- Project leadership
- Technology Consulting
- Solutions Development
- Technical Architecture

### Nice to have
- Salesforce product certifications
- Tableau Desktop Associate
- AI Associate
- Administrator
- Advanced Administrator
- Platform App Builder
- Sales Cloud Consultant

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Ireland---Dublin/Customer-Success-Manager---Tableau_JR366154?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)