# Client Success Analyst

**Company**: Visa
**Location**: Pasay, Philippines - Manila
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/PH---Pasay-Philippines---Manila/Analyst--Elite-Care_REF089841W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/client-success-analyst-35ee6521-008/

## Description

This individual contributor role involves problem solving and identifying innovative solutions. The analyst will operate independently, receiving guidance only in complicated situations.

Key responsibilities include:

- Delivering high-value customer service to Visa clients and staff to exceed expectations and advocate for clients.

- Handling moderately complex problems, coordinating with internal teams to meet Visa and client objectives.

- Collaborating proactively with Clients to identify efficiencies, customer impacts, and required actions.

- Working closely with various departments to understand Client goals and find solutions.

- Advocating for Visa Clients to internal stakeholders.

- Expediting resolution and solution implementation to ensure optimal performance of Visa products and services.

- Maintaining relationships to understand market needs, trends, and support approach improvements.

- Establishing and fostering relationships with Clients and internal stakeholders at all levels.

- Staying updated on new rules, products, services, and industry trends.

- Building knowledge of all supported products and services, understanding their impact on clients' business.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

The ideal candidate will have:

- Bachelor's degree with 2+ years in financial services, payments, software, or information services industries.

- Commitment to delivering exceptional client experiences.

- High attention to detail.

- Ability to work under pressure and handle multiple tasks simultaneously.

- Strong relationship management, strategic thinking, and problem-solving skills.

- Customer-focused mindset with an ability to empathize with clients and resolve issues efficiently.

- Understanding of credit card processing, payments gateways, and related technologies.

- Sound business decision-making, goal setting, and achieving high-quality operational results.

- Prioritization and management of customer expectations.

- Developing and managing adaptable plans in changing environments.

- Excellent interpersonal skills.

- Solid organizational, conceptual, and logical problem-solving abilities.

- Efficiency in Microsoft Office (Outlook, Excel, Word, and PowerPoint).

- Mastery of English, fluency in additional languages is a plus.

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## Skills

### Required
- Microsoft Office
- problem-solving
- relationship management
- strategic thinking
- customer service

### Nice to have
- fluency in additional languages

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Source: [Apply at visa.wd5.myworkdayjobs.com](https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/PH---Pasay-Philippines---Manila/Analyst--Elite-Care_REF089841W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)