# Superviseur·euse Fairmont Or (H/F/D) – Temps plein

**Company**: AccorHotel
**Location**: Québec City, QC
**Experience**: senior
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/AccorHotel/744000161178280-superviseur-euse-fairmont-or-h-f-d-temps-plein-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/superviseur-euse-fairmont-or-h-f-d-temps-plein-35bd70be-01c/

## Description

Join the prestigious Château Frontenac as a supervisor, representing a renowned hotel where your personality makes a difference. As part of the Accor group, you will be part of a family that values collective successes and individual achievements.

**Benefits:**

- Travel benefits and reduced rates at over 5,700 Accor hotels worldwide

- Competitive insurance plan, mostly paid by the employer

- Retirement plan available after 3 months

- Employee assistance program (EAP) with mental health support, legal and financial advice, health and nutrition services, career coaching, and life transition support

- Free dry cleaning, free parking at the hotel, and free meals at the cafeteria

- Access to the hotel gym facilities

- Opportunities for talent development and growth within the establishment and globally

- Active involvement in various committees and philanthropic initiatives

**Responsibilities:**

- Ensure professional, warm, and consistent service while leading and supervising Fairmont Or staff

- Monitor the hotel's maintenance and review reservations to guarantee customer satisfaction

- Offer concierge services with in-depth knowledge of local attractions to enhance customer experience

- Develop sales programs to increase revenue and manage customer issues promptly

- Train Fairmont Or staff, maintain strong client relationships, and provide accurate information on local tourist sites

**Qualifications:**

- At least 2 years of experience as a concierge or receptionist in a 4-star hotel with previous supervisory experience

- Excellent French and English communication skills, with a third language being an asset

- Proficiency in Property Management System (PMS) and Microsoft Windows applications

- Strong interpersonal skills, problem-solving abilities, and capacity to work under pressure

- Ability to focus on customer needs while remaining calm and courteous

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## Skills

### Required
- French
- English
- Property Management System (PMS)
- Microsoft Windows

### Nice to have
- third language

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/AccorHotel/744000161178280-superviseur-euse-fairmont-or-h-f-d-temps-plein-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)