# FR - Réceptionniste (H/F/X)

**Company**: Accor
**Location**: Issy-les-Moulineaux, IDF
**Experience**: entry
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/Accor/744000152348144-fr-receptionniste-h-f-x-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_35ae453d-282

## Description

The Ibis Issy-les-Moulineaux "Val de Seine" hotel is located near the Seine Musicale, Île de St Germain, and Paris Expo Porte de Versailles. It features 164 comfortable and air-conditioned rooms with free WiFi, a restaurant open for lunch and dinner, four seminar rooms, and private parking.

As a rotating Front Desk Receptionist, you will take care of our clients from their arrival to their departure, ensuring they have a memorable experience.

**Technique and Customer Relation:**

- Provide a warm, efficient, and quality welcome to clients;

- Perform computer and administrative procedures related to check-in/check-out on the hotel's system;

- Verify client guarantees and reservations;

- Ensure follow-up of client stays by communicating important information to colleagues and superiors;

- Answer phone calls and take reservations;

- Manage personal cash register;

- Respond to client requests and ensure their satisfaction;

- Inform clients about tourist information;

- Realize projects assigned by hierarchy;

- Apply procedures and policies defined by the brand and hotel regarding client control and security;

- Ensure special client requests are transmitted to concerned services;

- Embody the Heartist spirit in interactions with clients;

- Provide bar and snack service when the restaurant is closed;

- May be required to serve breakfast.

**Commercial/Sales:**

- Know the services offered by the hotel, inform clients upon request, and encourage them to use these services;

- Propose reservations to clients.

**Cross-Management:**

- Work closely with hotel services.

**Hygiene/Safety/Environment:**

- Maintain a clean workspace and ensure proper functioning of equipment;

- Know and apply evacuation procedures in case of fire;

- Know and apply sustainable development policy "Clef verte";

- Apply safety rules when welcoming clients, especially those with disabilities.

**Qualifications:** You are motivated, enjoy customer contact, and want to join a team that values excellence, trust, teamwork, quality, respect, listening, and customer satisfaction. Your strengths include:

- Mastery of English and a second language;

- Sense of service and welcome;

- Passion for the client;

- Computer skills (OPERA Cloud, ResaWeb, Fastcom...);

- Excellent communication and interpersonal skills;

- Ability to work effectively in a team and sense of initiative;

- Attention to detail;

- Organisation and rigour;

- Flexibility and versatility.

**Additional Information:**

- Full-time CDI contract, 39 hours per week;

- Heartist card after one year of seniority;

- Health insurance;

- 13th month salary after one year of seniority.

## Skills

### Required
- English
- second language
- OPERA Cloud
- ResaWeb
- Fastcom
- customer service
- communication
- teamwork
- organisation

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Accor/744000152348144-fr-receptionniste-h-f-x-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)