# Support Analyst

**Company**: Carta
**Location**: Singapore
**Work arrangement**: onsite
**Experience**: entry
**Job type**: full-time
**Category**: Customer Support
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/carta/jobs/7742703003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_35a73873-51a

## Description

## The Role

You will join Carta's APAC Customer Support team as a Support Analyst. As a key member of the team, you will provide timely and accurate front-line support for all customers, proactively follow-up with clients, and engage with clients real-time via email and phone or Zoom.

## Responsibilities

- Provide timely and accurate front-line support for all customers

- Proactively follow-up with your clients and stay actively engaged from the day a case is opened

- Engage with clients real-time via email and phone or Zoom

- Keep documentation of client interactions so that you and your teammates can identify and address trends through process improvement

- Become an expert in our security and escalation practices

- Train your clients based on the understanding you have acquired while working with them

- Maintain an in-depth understanding of the software platform as well as all of Carta’s business units - Private Markets and Valuations.

- Assist with product development by testing new features and bug fixes as well as surfacing customer feedback

- Contribute to the ongoing learning and success of the team/company by sharing knowledge through mentorship, collaboration, and thorough documentation

## Requirements

- Fluent in English with strong written and verbal communication skills

- Experience working in a client-facing role, preferably a call-center or similar style work environment

- Customer Obsessed: Care deeply and passionately about the customer experience, and is able to maintain customer satisfaction scores even when case volume is high

- Problem Solver: Driven to help and solve problems both for your clients and your team

- Ownership: Take ownership of problems and enjoy making contributions to process improvements

- Poised: Exhibit diplomacy, tact, and poise when communicating with clients or customers

- Adaptable: Able to thrive in ambiguous environments and be nimble to changes

## What We Offer

- Competitive salary and benefits package

- Opportunity to work with a leading technology company in the venture capital and private equity space

- Collaborative and dynamic work environment

- Professional development opportunities

## How to Apply

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application, including your resume and a cover letter outlining your experience and qualifications.

## Skills

### Required
- English
- customer support
- problem-solving
- communication
- teamwork
- adaptable

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/carta/jobs/7742703003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)