# Customer Program Manager

**Company**: Cisco
**Location**: Rio De Janeiro, Brazil
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Rio-De-Janeiro-Brazil/Customer-Program-Manager_2026157-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-program-manager-35851a05-291/

## Description

Join Cisco's Customer Experience (CX) organization as a Customer Program Manager to lead critical, ground-breaking technology programs for global enterprise customers.

You will lead high-visibility programs backed by the scale, innovation, and industry-leading technology portfolio of Cisco.

Responsibilities:

- Lead the end-to-end lifecycle of large-scale strategic customer-facing programs from initiation through planning, execution, and closure, delivering against contracted outcomes and agreed scope, schedule, budget, quality, and customer satisfaction.

- Establish program governance, success measures, reporting, and communication routines; provide clear, regular updates to Service Delivery Managers (SDMs), Customer Experience Managers (CXMs), customer stakeholders, and executives.

- Coordinate delivery across workstreams, Cisco teams, partners, and customer organizations.

- Build trusted relationships with customer leaders, including IT and executive stakeholders.

- Manage program financial health using Cisco systems and processes.

- Coordinate partner engagement with Cisco vendor management and SDMs.

- Apply PMI, Agile, and Cisco delivery practices, along with AI and automation tools where available, to improve planning, reporting, risk detection, financial tracking, and closeout.

- Lead lessons learned, retrospectives, and knowledge sharing; promote reusable practices, coach project teams on delivery standards, and identify opportunities to improve customer and operational outcomes.

Minimum qualifications:

- Bachelor's degree in Business, Computer Science, Engineering, or a related field, or equivalent practical enterprise IT experience.

- 8+ years of related experience with a bachelor's degree and 6+ years with a master's degree.

- PMP, CSM, KMP, or SAFe certification.

- Demonstrated experience with program or project financials, including forecasting, cost tracking, revenue recognition, and margin management.

- Experience coordinating SOWs, contract changes, partner delivery, and governance under PMI, Agile, or comparable delivery practices.

- Experience leading complex, cross-functional customer engagements and communicating effectively with senior stakeholders.

Preferred qualifications:

- Cisco certifications such as CCNA, CCST Networking, or CCST Security, or equivalent networking, cloud, cybersecurity, or collaboration credentials.

- Experience in Service Provider networking, cloud architectures, cybersecurity, collaboration technologies, or other service provider technology domains.

- Experience applying AI-enabled tools, predictive analytics, or automation to improve program planning, reporting, financial tracking, or risk management.

- Executive presence and experience influencing senior IT and business stakeholders.

- Strong mentoring capabilities to coach project teams on delivery standards and drive operational best practices.

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## Skills

### Required
- PMP
- CSM
- KMP
- SAFe
- Agile
- PMI

### Nice to have
- CCNA
- CCST Networking
- CCST Security
- AI-enabled tools
- predictive analytics
- automation

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Rio-De-Janeiro-Brazil/Customer-Program-Manager_2026157-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)