# Personal Banker

**Company**: Barclays
**Location**: Luton, George Street
**Job type**: full-time
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Luton-George-Street/Personal-Banker_JR-0000131401-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/personal-banker-35567867-ec8/

## Description

We are seeking a Personal Banker to join our Customer Care team at Barclays. As a Personal Banker, you will provide exceptional customer service while resolving complex customer needs and requests. You will focus on building relationships with customers to add value to our interactions.

**Accountabilities**

- Provide customer service through various communication channels including chat, email, and phone

- Execute customer service requirements to resolve complex and specific customer needs

- Collaborate with teams across the bank to align and integrate customer care processes

- Identify areas for improvement and provide recommendations for change in customer care processes

- Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations

- Resolve specific customer inquiries and issues related to the bank's products and services

- Develop and execute reports and presentations on customer care performance

- Identify industry trends and developments to implement best practices

**Analyst Expectations**

- Meet the needs of stakeholders/customers through specialist advice and support

- Perform prescribed activities in a timely manner and to a high standard

- Likely to have responsibility for specific processes within a team

- May lead and supervise a team, guiding and supporting professional development

- Demonstrate leadership behaviours to create an environment for colleagues to thrive

**Requirements**

- A full UK driving licence and the ability to travel independently between local hubs

- Ability to work 5 days per week, including some weekends

**What We Offer**

- Opportunity to work with a leading financial services organisation

- Collaborative and supportive team environment

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## Skills

### Required
- customer service
- communication
- problem-solving
- teamwork
- leadership

### Nice to have
- banking
- financial services
- retail
- hospitality

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Source: [Apply at barclays.wd3.myworkdayjobs.com](https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Luton-George-Street/Personal-Banker_JR-0000131401-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)