# Customer and Trading Manager - Online

**Company**: Sainsbury's Supermarkets Ltd
**Location**: Croydon, Greater London
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: From £34,450
**Category**: Retail
**Industry**: Retail

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## Description

As a Customer and Trading Manager - Online at Sainsbury's Supermarkets Ltd, you will plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service.

You will be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all online and in-store customers.

Key responsibilities include:

- Managing performance and capability

- Conducting disciplinaries

- Ensuring scheduling and pay are accurate

- Collaborating with other managers to ensure the success of the shopping experience of the overall store

The online teams work early mornings, with picking items for deliveries usually taking place from 04:00 – 08:00.

**What makes a great online manager:**

- Previous line management responsibilities in a fast-paced, operational environment

- Provides brilliant customer service and coaches a team to do the same

- Delivers KPIs or other performance indicators

- Can manage disciplinaries, performance issues, or other similar employee relations issues

- Leads operations and is comfortable doing this alone in the absence of more senior management

**Essential Criteria:**

- A track record of delivering brilliant customer service and coaching colleagues to do the same

- Experience of leading a team in a fast-paced, customer-facing environment

- Operational leadership skills

- Demonstrated success in meeting or exceeding KPIs

- Has managed employee relations issues, including performance and absence management

**Benefits of working with us:**

- Salary from £34,450 dependent on experience, store size, complexity, and location

- Discount card – 10% discount off on shopping at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount off at Sainsbury’s every Friday and Saturday

- Annual bonus scheme based on company and individual performance

- Free food and hot drinks provided for colleagues in all stores

- Generous holiday entitlement, maternity, and paternity leave

- Pension – company matches 4-7.5% of pension contributions

- Sainsbury’s share scheme – build up an investment at discounted rates

- Wellbeing support – access to emotional support, counselling, legal, and financial advice

- Colleague networks – link with like-minded people to help fulfil potential

- Cycle to Work scheme

- Special offers on gym memberships, restaurants, holidays, retail vouchers, and more

## Skills

### Required
- customer service
- team management
- operational leadership
- performance management
- employee relations

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