# Senior Account Handler

**Company**: Howden
**Location**: Birmingham
**Experience**: senior
**Job type**: full-time
**Category**: Insurance
**Industry**: Insurance

**Apply**: https://hyperiongrp.wd3.myworkdayjobs.com/en-US/hyperion_external/job/Birmingham-Central---45-Church-Street/Senior-Account-Handler_R0019809-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_3531da34-9ff

## Description

We are seeking a dedicated Senior Account Handler to join our Commercial team in Birmingham. This role involves managing new business, handling renewals, mid-term adjustments, and providing professional advice to corporate clients.

**Responsibilities:**

- Assist in achieving client retention targets by providing excellent service.

- Liaise with Client Directors/Account Executives to ensure appropriate renewal strategies.

- Undertake market exercises to establish competitive terms.

- Acquire renewal terms and present to clients.

- Issue renewal documentation in line with contract certainty.

- Ensure premiums are collected prior to the commencement of cover.

- Handle client queries professionally.

- Record relevant information on Acturis.

- Produce accurate documentation using Howden templates.

- Process adjustments in line with procedures.

- Actively cross-sell products from other divisions.

- Liaise with other branches and Group Resources as necessary.

**Knowledge:**

- Working knowledge of General Insurance and the CII's Code of Ethics and GDPR.

- Minimum of 5 years commercial insurance experience.

- Acturis knowledge.

**Skills:**

- Excellent technical insurance skills.

- Accuracy and attention to detail.

- Ability to process work quickly and efficiently.

- Excellent client service skills.

- Excellent negotiation and broking skills.

- Excellent oral and written communication skills.

- Ability to gather and analyse information.

- Ability to persuade and influence others.

**Qualifications:**

- GCSE Maths and English (or equivalent).

- A level (desirable).

- DIP (desirable).

**What we offer:**

- A career that you define.

- Opportunities for growth and development.

- A culture that values diversity and inclusion.

- Reasonable adjustments to ensure the role aligns with your needs.

## Skills

### Required
- General Insurance
- CII's Code of Ethics
- GDPR
- Acturis
- Technical Insurance Skills
- Client Service Skills
- Negotiation and Broking Skills

### Nice to have
- A level
- DIP
- Acturis experience

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Source: [Apply at hyperiongrp.wd3.myworkdayjobs.com](https://hyperiongrp.wd3.myworkdayjobs.com/en-US/hyperion_external/job/Birmingham-Central---45-Church-Street/Senior-Account-Handler_R0019809-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)