# Fraud Operations Analyst - Night Shift

**Company**: bunq
**Location**: İstanbul
**Work arrangement**: hybrid
**Job type**: Fixed-term (Full-time)
**Category**: Operations
**Industry**: Finance

**Apply**: https://careers.bunq.com/o/fraud-operations-analyst-night-shift?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_352fb0c3-bd3

## Description

We're on a mission to Make Life Easy, and nothing makes life harder than losing money to a fraudster. Our Fraud Operations Analysts play a crucial role in keeping this promise real by making fast and accurate decisions on our users' money every day.

As a Fraud Operations Analyst, you'll take ownership of cases that automation can't settle on its own. You'll use your in-depth investigation and problem-solving skills to protect our users from suspicious activity, bringing empathy and effective communication into every interaction.

Responsibilities:

- Investigate ambiguous fraud cases where the signals aren't clear-cut, weighing behavioral and contextual clues to tell a genuine user from a fraudster

- Choose whether to act, ask, or escalate: fast, accurate calls that protect users' money

- Feed what you learn back into our fraud tooling, so automation catches more and fewer edge cases reach the queue over time

- Become a detective in fraud prevention, using your skills to protect our users

- Provide the best support possible with empathy and effective communication

Requirements:

- Knowledge of fraud monitoring and prevention

- Close attention to detail, noticing subtle behavioral and contextual clues

- Thinking from the user's perspective first, with empathy and understanding of how to protect their interests

- Comfortable using AI tools to work faster and smarter, spotting when an AI-based tool is being used against us

- Knowledge of KYC and PayOps is a plus

- Excellent communication skills, speaking English fluently

Benefits:

- Great, international colleagues who share your mindset

- Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly

- Support for growth with bunq Academy and €1500 annual learning budget

- Flex Benefits: €70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle

- Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling

- Rewarding tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years

- A MacBook for getting work done

- Delicious lunches from in-house chefs

- Private health insurance

- Friday drinks and other celebrations

## Skills

### Required
- fraud monitoring
- prevention
- investigation
- problem-solving
- communication
- AI tools

### Nice to have
- KYC
- PayOps

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Source: [Apply at careers.bunq.com](https://careers.bunq.com/o/fraud-operations-analyst-night-shift?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)