# Senior Manager, Technical Account Management (Enterprise)

**Company**: Instacart
**Location**: Canada - Remote (ON, AB, BC, or NS Only)
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: CAN$162,000-$171,000 CAD
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/instacart/jobs/8077679?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_3527a64a-f92

## Description

Instacart is seeking a Senior Manager to build, train, and lead our Technical Account Management (TAM) practice and own post-launch technical excellence for our premier Storefront Pro (SFP) product.

The ideal candidate will have 10+ years of experience in technical account management, solutions engineering/architecture, technical consulting, or engineering, ideally in SaaS or platform environments.

Key responsibilities:

- Hire, train, and develop the Technical Account Management team from the ground up, growing it through coaching and mentorship into a world-class practice

- Define, develop, and refine the approach to platform health for SFP; identify and monitor key metrics and establish measurement as a foundational team practice

- Design and operate the team's operating model , portfolio assignment, tiering by account size and complexity, coverage, and escalation paths , and evolve it as the portfolio scales

- Serve as a senior escalation point for critical issues, communicating with retailer stakeholders at all levels , including C-suite , across a range of platform matters

The base pay range for a successful candidate is CAN$162,000-$171,000 CAD.

Instacart provides highly market-competitive compensation and benefits in each location where our employees work.

## Skills

### Required
- technical account management
- solutions engineering
- architecture
- technical consulting
- engineering
- SaaS
- platform environments
- REST APIs
- authentication
- ETL
- message queues
- async patterns
- error handling and recovery

### Nice to have
- founding or bootstrapping a TAM
- professional services
- post-launch technical delivery function
- enterprise architecture
- loyalty
- identity
- payments
- point of sale
- catalog
- grocery retail
- e-commerce ecosystem
- in-store operations
- last-mile fulfillment
- multi-tenancy
- CI/CD
- cloud architectures
- gRPC/protobuf

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/instacart/jobs/8077679?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)