# Manager, Customer Analytics (Sales & Marketing)

**Company**: Jobber
**Location**: Toronto; Edmonton; Kitchener-Waterloo; Vancouver
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: Full time
**Salary**: $139,370 - $228,965 per year
**Category**: Data Science
**Industry**: Technology

**Apply**: https://jobs.ashbyhq.com/jobber/5c3b8b59-1b62-4981-b7b6-4d49298840b4?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_35236358-f16

## Description

Jobber is looking for a Manager, Customer Analytics (Sales & Marketing) to lead the analytics function supporting Marketing & Channels and Sales & Partnerships pods.

The ideal candidate will combine strong people leadership, hands-on technical depth, and deep Sales and Marketing domain expertise.

Responsibilities:

- Hire, onboard, lead, coach, and develop a high-performing team of analysts

- Establish a clear engagement and prioritization model for Sales and Marketing Analytics

- Build a culture of analytical excellence, high accountability, curiosity, strong QA, documentation, peer review, business ownership, and continuous improvement

- Partner with Analytics Engineering, BI, Data Science, Data Engineering, MarketingOps, and SalesOps to strengthen the data foundation, metric definitions, reporting infrastructure, and governed datasets

- Lead the analytics roadmap across Jobber's Marketing & Channels and Sales & Partnerships pods

- Partner with Sales and Marketing leadership to define success metrics, identify growth opportunities, evaluate strategic bets, and translate ambiguous business questions into clear analytical approaches and actionable recommendations

- Define and evolve Jobber's marketing measurement framework across Marketing Mix Modelling (MMM), Multi-Touch Attribution (MTA), incrementality, experimentation, and forecasting

- Lead the design and operationalization of advanced marketing measurement approaches

- Set standards for how analysts select, build, quality-assure, and interpret advanced measurement methods

- Partner with Performance Marketing, Demand Generation, Brand Marketing & Communications, Partnerships, Finance, and MarketingOps to evaluate spend efficiency, channel mix, conversion quality, saturation, diminishing returns, and budget allocation trade-offs

- Lead analytics that help Sales and Partnerships leaders understand funnel health, lead quality, conversion performance, rep and team productivity, pipeline creation, sales-assisted revenue, partner/referral performance, and opportunities to improve go-to-market efficiency

- Build frameworks, dashboards, models, and decision-support tools that help leaders monitor performance, diagnose issues, and make better planning, resourcing, and prioritization decisions

- Connect sales and marketing performance into a unified view of acquisition economics

- Bring an analytical perspective to growth strategy, planning, investment decisions, and operating reviews with Directors, Senior Directors, VPs, and cross-functional leaders

- Translate complex analytical work into clear narratives, trade-offs, and recommendations that senior leaders can act on

- Contribute to Jobber's Analytics 2.0 roadmap by identifying where AI, ML, automation, and agentic analytics can accelerate Sales and Marketing measurement, forecasting, diagnostics, storytelling, and self-serve decision support

- Partner with Analytics Engineering, BI, Data Science, and Data Engineering to operationalize AI-assisted workflows and analytics agents

- Champion governed self-serve analytics and trusted metrics so Sales and Marketing leaders can answer recurring performance questions without routing every request through an analyst

- Help analysts adopt AI responsibly, validating outputs, understanding limitations, documenting methods, and using automation to create more capacity for strategic modelling and business influence.

Requirements:

- Deep experience in Sales, Marketing, Growth, Revenue, Demand Generation, Performance Marketing, Channels, Partnerships, or GTM analytics

- Strong understanding of customer acquisition economics

- Deep, hands-on experience with marketing and GTM measurement approaches

- Experience helping senior Sales and Marketing leaders define success metrics, evaluate performance, diagnose growth opportunities, and make better decisions

- Familiarity with marketing, sales, CRM, ad platform, lifecycle, partnerships, and revenue funnel data

- Hands-on experience building or significantly contributing to advanced marketing measurement approaches

- Expert-level SQL skills

- Strong hands-on analytical skills

- Strong proficiency in Python or R

- Strong statistical judgment

- Experience with modern data stacks and BI tools

- Proven experience as a people leader in analytics

- Strong strategic judgment

- Excellent stakeholder management skills

- Exceptional communication and storytelling skills

- Demonstrated ability to lead AI-assisted analytics adoption across a team.

Location: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo

Compensation: The role has a minimum annual salary of $139,370, a midpoint of $199,100, and a maximum salary of $228,965.

## Skills

### Required
- SQL
- Python
- R
- Marketing Mix Modelling
- Multi-Touch Attribution
- incrementality testing
- experimentation
- forecasting
- data analysis
- data visualization
- statistical modeling
- machine learning
- AI
- analytics leadership
- people management
- stakeholder management
- communication
- storytelling

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/jobber/5c3b8b59-1b62-4981-b7b6-4d49298840b4?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)