# Customer Care Specialist

**Company**: TaskUs
**Location**: Thessaloniki
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Thessaloniki-Greece/Bilingual-Italian-English-Customer-Care-Specialist--back-office-_R_2610_13618?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_350b2ba0-f92

## Description

We are seeking a Customer Care Specialist to join our team in Thessaloniki, Greece. As a Customer Care Specialist, you will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call.

**Responsibilities:**

- Provide technical-based customer assistance through voice, chat, and email

- Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department

- Problem-solving and critical thinking skills

- A passion for problem-solving with the customer’s interest and satisfaction being the primary goal

- Social Media Savvy

- Ability to effectively and correctly communicate verbally and in written format

**Role Requirements:**

- Must be bilingual in Italian (B2/C1) and English (B2) speaking and writing

- Experience in Customer Support, technical support, especially with a help desk or other IT functions

- Great communication skills, written and orally

- Demonstrate strong abilities to work independently and as a remote team player

- Must be adaptable and flexible, demonstrating abilities to work with process and information changes

- Must be willing to participate in a background screening

- Proven customer communication experience (E-mail & Phone)

- Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)

**What We Offer:**

- Competitive industry salaries

- Comprehensive benefits packages

- Commitment to a People First culture

- Internal mobility and professional growth opportunities

## Skills

### Required
- Italian
- English
- Customer Support
- Technical Support
- Problem-solving
- Critical Thinking
- Communication Skills

---

Source: [Apply at taskus.wd1.myworkdayjobs.com](https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Thessaloniki-Greece/Bilingual-Italian-English-Customer-Care-Specialist--back-office-_R_2610_13618?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)