# Operations Assistant (SAC)

**Company**: IQVIA
**Location**: São Paulo
**Work arrangement**: onsite
**Job type**: full-time
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/So-Paulo-Brazil/Assistente-de-Operaes--SAC-_R1579687?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/operations-assistant-sac-35005655-328/

## Description

We are seeking an Operations Assistant (SAC) to provide support and assistance to users of our health programs, ensuring a positive, fast and quality experience.

**Main Responsibilities:**

- Provide receptive and active service by phone, email and other channels made available by the program;

- Provide information, guidance and support to patients, clients and healthcare professionals;

- Record calls and interactions in the system, ensuring accuracy and updating information;

- Follow up on requests, demands and occurrences until their conclusion, respecting established deadlines;

- Open, monitor and handle calls according to operational flows;

- Ensure service quality, following procedures, internal policies, compliance standards and LGPD;

- Support the operational team in administrative activities related to the program;

- Contribute to continuous improvement of processes and satisfaction of attended users;

- Meet productivity, quality and service level indicators established by the operation.

**Requirements:**

- Technical or Higher Education (in progress or completed) in Health areas, such as Nursing; Pharmacy; Biomedicine or related areas;

- Previous experience in customer service, SAC, Call Center or related areas;

- Good verbal and written communication;

- Knowledge of computer and Office Suite;

- Ability to register and update information in systems;

- Availability to work on-site in the South Zone of São Paulo;

- Clear and empathetic communication;

- Organization and attention to detail;

- Proactivity and sense of urgency;

- Problem-solving ability;

- Team work;

- Resilience and adaptability to dynamic environments;

- Focus on customer experience and satisfaction;

- Commitment to processes and quality.

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## Skills

### Required
- Communication
- Office Suite
- Problem-solving
- Team work
- Time management

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Source: [Apply at iqvia.wd1.myworkdayjobs.com](https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/So-Paulo-Brazil/Assistente-de-Operaes--SAC-_R1579687?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)