# Senior Director, Capacity Planning, Workforce Operations & Analytics

**Company**: Omada Health
**Location**: Remote, USA
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $232,760 - $290,950
**Category**: Operations
**Industry**: Healthcare

**Apply**: https://job-boards.greenhouse.io/omadahealth/jobs/8221941?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_34fe9a6f-9a6

## Description

Omada Health is seeking a Senior Director, Capacity Planning, Workforce Operations & Analytics to lead all teams in this department as it scales into a world-class, human-led and AI-enabled operations and analytics function.

The Senior Director will oversee the centralized department that supports care team capacity planning and staffing, including the administration of Omada's third-party licensing and credentialing software, and runs the care team analytics "spoke" within Omada's hub-and-spoke analytics model.

Key responsibilities:

- Own the care teams Capacity Planning, Workforce Operations & Analytics operating vision and roadmap

- Define and maintain a clear operating vision for the department as the "operational brain and data engine" for care teams

- Translate company and care teams strategies into a concrete 1–3 year departmental strategy covering capacity planning, workforce staffing operations, licensing and credential management, and care team analytics/AI enablement

- Design and run the Capacity Planning, Workforce Operations & Analytics operating system

- Own and evolve the operating rhythms, standards, and visibility systems for the department

- Create and maintain scalable rules for shrinkage, occupancy, and staffing allocation that reduce variation, enable predictable quality, and tie operational decisions directly to cost of revenue and gross margin outcomes

- Lead and scale multi-motion capacity planning and staffing operations

- Own capacity planning and staffing models that support Health Coaching, Cardiometabolic Specialists, Physical Activity Specialists, Behavioral Health, Member Support and Member Navigation

- Build out new capabilities including Physical Therapy state-based capacity planning and staffing

- Lead Licensing and Credential Management for care teams and clinical staff

- Oversee system administration for a third-party licensing and credentialing management system

- Ensure credential status is accurate, compliant, and embedded into capacity and staffing decisions

- Partner with Clinical, Legal/Compliance, and People teams to build workflows, controls, and data integrations that reduce regulatory risk

- Own the short-term and long-term analytics roadmap with the Senior Leadership Team

- Lead care team analytics as an analytics "spoke," elevating existing analytics into an AI-enabled function

- Own the AI transformation agenda for care team analytics, including predictive models for demand and supply across teams

- Partner with senior leaders as the capacity and analytics advisor for care teams

- Serve as a trusted advisor to senior leaders on capacity planning, staffing, licensing and credentialing, and analytics strategy

- Lead cross-functional initiatives that connect the department's workstreams to broader company priorities

- Drive continuous improvement, AI-enabled automation, and risk reduction

Requirements:

- Approximately 15+ years of relevant and progressive leadership experience in healthcare operations, care delivery operations, workforce management, or analytics

- Deep experience with capacity planning, workforce staffing operations, and care team analytics

- Experience leading AI-enabled or highly automated operations or analytics functions

- Strong financial and analytical acumen

- Demonstrated ability to influence across levels and lead significant organizational change

Benefits:

- Competitive salary with generous annual cash bonus

- Equity grants

- Employee stock purchasing plan (ESPP)

- Remote-first work-from-home culture

- Flexible Time Off

- Generous parental leave

- Health, dental, and vision insurance

- 401k retirement savings plan

- Lifestyle Spending Account (LSA)

- Mental Health Support Solutions

## Skills

### Required
- capacity planning
- workforce operations
- care team analytics
- AI enablement
- leadership
- strategic planning

### Nice to have
- digital health
- predictive modeling
- AI agents/copilots
- MBA
- MHA
- MPH

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/omadahealth/jobs/8221941?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)