# India Contact Center Professional

**Company**: Entrata
**Location**: Pune, India
**Work arrangement**: onsite
**Job type**: Full-Time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://jobs.lever.co/entrata/d76ca49c-31ce-44d0-a481-a84d6e9a0d14?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_34f42092-816

## Description

Entrata's Leasing Center is seeking a Leasing Professional to join our team in India. In this role, you will act as a virtual Leasing Professional for apartment communities, residents, and prospective tenants across the nation. You will provide exceptional customer service by handling inbound leasing, maintenance, and resident/solicitor calls, ensuring that all interactions reflect Entrata's values and high standards.

## Responsibilities:

- Handle inbound calls, including leasing calls, maintenance calls, and resident/solicitor calls

- Manage back-to-back calls for the duration of your shift, depending on business needs

- Document clear and concise notes for every call, capturing relevant details accurately

- De-escalate concerns and provide solutions to ensure customer satisfaction

- Schedule appointments for prospective renters to tour the community

- Communicate updates from property staff to callers

- Achieve at least passing scores for all graded calls

- Provide feedback, suggestions, and comments to the Shift Manager as needed

- Participate in scheduled team meetings and training sessions

- Maintain a positive work environment by adhering to Entrata's company values

## Minimum Qualifications:

- Speaks clear, natural English with complete sentences

- Can explain information simply and confidently

- Writes concise, accurate notes with correct spelling, grammar, and well-structured sentences for clear communication

- Reads and understands information quickly, including property details, notes, and policies

- Willingness and ability to use accent-neutralization software to ensure clear, easily understood communication with customers

## Preferred Qualifications:

- High school diploma or equivalent

- Self-motivated with a strong drive to succeed

- Professionalism and the ability to balance work and fun appropriately

- Positive attitude and willingness to learn, including memorizing processes and procedures

- Previous experience in a customer service, call center, or leasing support environment is a plus

## Skills

### Required
- clear communication
- accent-neutralization software
- English

### Nice to have
- high school diploma
- customer service experience
- self-motivation

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/entrata/d76ca49c-31ce-44d0-a481-a84d6e9a0d14?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)