# Manager, PCS- Beijing or Shanghai

**Company**: ICON
**Location**: Beijing
**Experience**: senior
**Job type**: full-time
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://icon.wd3.myworkdayjobs.com/en-US/broadbean_external/job/China-Beijing/Manager--PCS_JR160722?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/manager-pcs-beijing-or-shanghai-34ec6952-076/

## Description

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a Manager, Patient Centred Solutions (PCS) at ICON, you will oversee the delivery of high-quality patient care services, ensuring that our processes align with clinical study goals and regulatory standards.

**Responsibilities**

You will oversee patient-centred solutions workstreams, ensuring deliverables meet quality and timeline expectations. Key responsibilities include:

- Leading and managing the Patient Care Services team to ensure the effective delivery of services that meet clinical trial requirements and enhance patient engagement.

- Developing and implementing operational strategies and processes that optimize patient care delivery and improve patient retention in clinical studies.

- Collaborating with clinical, regulatory, and operational teams to identify opportunities for service enhancements and to resolve any operational challenges.

- Monitoring performance metrics and conducting regular reviews to ensure compliance with industry standards, regulations, and internal policies.

- Providing training, support, and mentorship to team members, fostering a culture of continuous improvement and professional development.

- Ensuring effective communication and coordination with stakeholders, including patients, study sites, and other departments, to enhance the patient care experience.

**Your Profile**

You will have solid patient-centred solutions experience, with the ability to manage competing priorities and develop your team. Required qualifications and experience:

- Bachelor's degree in healthcare, life sciences, or a related field is preferred, with significant experience in patient care services or clinical trial management.

- Proven experience in managing patient care teams and operations, with a strong understanding of clinical trial processes and patient engagement strategies.

- Strong leadership and organizational skills, with the ability to manage multiple projects and drive results in a fast-paced environment.

- Excellent communication and interpersonal skills, with a collaborative approach to working with diverse teams and stakeholders.

- Analytical mindset with experience in monitoring performance metrics and implementing process improvements.

- Detail-oriented, proactive, and dedicated to delivering high-quality patient services and enhancing patient experiences in clinical research.

- Willingness to travel as required (approximately 15%).

**Rewards & Benefits**

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

- Competitive base salary and performance related incentives

- Health and wellbeing programmes including medical, dental, and vision coverage where applicable

- Retirement and pension plans

- Life assurance and disability coverage

- Employee assistance programmes and wellbeing resources

- Learning and development opportunities through structured training and career pathways

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## Skills

### Required
- patient care services
- clinical trial management
- leadership
- organizational skills
- communication skills
- analytical mindset

### Nice to have
- Bachelor's degree in healthcare, life sciences, or a related field

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Source: [Apply at icon.wd3.myworkdayjobs.com](https://icon.wd3.myworkdayjobs.com/en-US/broadbean_external/job/China-Beijing/Manager--PCS_JR160722?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)