# Manager, Presales Customer Engineering

**Company**: Cloudflare
**Location**: Sydney, Australia
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/cloudflare/jobs/8140704?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_34cdcb9b-b79

## Description

## Job Overview

As a Manager, Presales Customer Engineering at Cloudflare, you will enable and coach a team of Customer Engineers. You will work closely with prospects and customers to enhance your team's technical expertise.

## Responsibilities

- Manage and grow your team, ensuring workloads are equally distributed

- Coach and provide constructive feedback to team members

- Escalate and resolve issues efficiently, collaborating with other team leads and regional leads

- Partner with peer sales leaders to drive revenue targets

- Collaborate with various teams, including Sales, Product, Engineering, and Customer Support

## Requirements

- Demonstrable experience in leading a team with technical expertise

- Experience in coaching, leadership, and team management

- Ability to understand and solve escalations and team issues

- Minimum 5 years of experience as a Manager in a pre-sales team

- Appreciation of the ANZ market

## Inter-Team Goals

- Cultivate cross-team coordination and knowledge transfer

- Develop strong relationships outside of the CE organization

- Maintain strong communications with Account Executives and Customer Success leads

## Intra-Team Goals

- Keep track of team members' strengths, weaknesses, and development goals

- Exemplify and cultivate positive culture traits

- Provide support and confidence to team members

- Cultivate open communication and independence among team members

## Benefits

Cloudflare offers a dynamic and supportive work environment with opportunities for growth and development.

## Company Culture

At Cloudflare, we're committed to building a better Internet and value curiosity, iteration, and AI-native problem-solving.

## Skills

### Required
- technical expertise
- coaching
- leadership
- team management
- problem-solving

### Nice to have
- solutions consulting
- engineering
- software development
- product management
- customer support
- project delivery

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/cloudflare/jobs/8140704?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)